Bernadette Lavado

Mary Cris Complex Pasong Camachile II General trias, Cavite,Philippines

Summary

Detail-orientated Data Entry adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Detail-oriented Financial Account professional with strengths in customer relationship management. Resolves customer concerns swiftly, ensuring satisfaction and loyalty. Commits to enhancing service quality and operational efficiency.

Overview

years of professional experience

Work History

Financial Account /Home Mortgage

Genpact

12.2024 - Current

Collaborated with team members to achieve target results.
Achieved service time and quality targets.
Handled customer concerns and escalated major issues to supervisor.
Picked up additional tasks to aid team success.
Demonstrated consistent hard work and dedication to achieve results and improve operations.

Prepaid Telco Account /CSR

Concentrix

05.2022 - 12.2024

Addressed customer service enquires quickly and accurately.
Built rapport with customers through courteous and professional communications.
Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

Production Assistant

SCC Innovasia

03.1992 - 09.2019

Facilitated smooth communication between production departments to meet tight deadlines.
Managed inventory of production supplies, reducing waste and optimising resource allocation.
Kept tools and equipment organised and in good working condition.

Education

High School Graduate Old curuculum

Makati City

01-1991

Skills

Customer relationship management
Service quality assurance
Customer issue resolution
Record keeping
Data entry
Production coordination
Inventory management

Task prioritization
Communication skills
Willingness to learn
Problem-solving
Active listening
Team leadership and motivation

Interests

I enjoy watching movies in my free time and traveling with colleagues when the budget allows

Timeline