- Aerobics Pilates Zumba
- family
- crafts
Bernadette Curless
Ansley Nuneaton,Warwickshire
Summary
Customer service and sales professional with strong product knowledge, cash handling and POS skills. Manages customer queries, complaints and upselling with a calm, helpful approach. Supports stock rotation, replenishment and merchandising to maintain a tidy, well-run store.
Overview
16
16
years of professional experience
Work History
Sales advisor and petrol
Asda
Nuneaton, Warwickshire
08.2025 - 12.2025
- Met company targets through effective implementation of sales strategies.
- Identified customer needs through effective questioning and recommended appropriate products.
- Assisted customers with petroleum product inquiries to ensure informed purchases.
- Listened intently to customers to identify upselling opportunities.
- Resolved customer queries and complaints professionally, ensuring swift restoration of satisfaction.
- Built exceptional customer satisfaction by delivering friendly service.
- Collaborated with team members to share best practices and improve overall sales performance.
- Maintained up-to-date knowledge of market trends and competitor activities to advise customers accurately.
- Facilitated a positive shopping experience by maintaining a tidy and inviting store environment.
- Managed stock rotation on till to minimise waste and maintain product quality.
- Restocked shelves regularly to maintain an organised and accessible shopping environment.
- Facilitated lottery ticket transactions to provide additional service options.
- Selected items accurately for Just Eat orders to meet customer expectations.
- Participated in training sessions to enhance product knowledge and sales skills continuously.
Sales advisor
ASDA Express Ltd
Nuneaton, Warwickshire
04.2014 - 08.2025
- Achieved monthly sales targets by employing up-selling and cross-selling techniques.
- Achieved company targets by implementing successful sales strategies.
- Identified customer needs through effective questioning and recommended appropriate products.
- Listened intently to customers to identify upselling opportunities.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Built exceptional customer satisfaction by delivering friendly service.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Adapted sales techniques to align with evolving consumer behaviours and preferences.
- Managed cash transactions and ensured accuracy in monetary handling
Customer service
ROC SERVICE STATION /Shop sales
Nuneaton , Warwickshire
02.2010 - 04.2014
- Greeted customers upon arrival, providing a welcoming atmosphere and assisting with fuel selections.
- Interacted with customers to understand needs, providing useful and valuable recommendations about available goods and services.
- Communicated with customers to provide information of types of fuel and prices.
- Processed customer payments accurately to ensure smooth transactions. stock rotation refill shelves same as Asda
- Offered product recommendations and promotions to customers, enhancing sales and customer satisfaction.
- Merchandised fuel, lubricants and other motor vehicle products to clients at service stations.
- Sold food, beverages and newspapers to cater to transit and local customers, increasing satisfaction.
- Collaborated with team members to achieve sales targets and store objectives.
- Conducted regular stock checks, maintained inventory levels, and reordered stock to prevent shortages.
- Maintained cleanliness and organisation of the forecourt and shop area, adhering to health and safety regulations.
- Sanitised bathrooms, parking areas and shop, disposing waste to comply with hygiene and health and safety regulations.
- Cleaned fuel pumps and surrounding driveways, shops and facilities, maintaining clean and tidy appearance.
- Kept shop area tidy to preserve aesthetic appeal and support cleanliness standards.
- Updated product displays regularly, ensuring a visually appealing shopping environment.
- Enforced health and safety policies and precautions during fuelling procedures, preventing incidents.
- Conducted daily safety checks on fuel pumps and equipment, reporting any faults to management promptly.
- Labelled and priced products and displayed signs to capture attention of customers and increase sales.
- Arranged shelves to display various products, maintaining adequate supply.
- Monitored fuel deliveries, ensuring accurate and safe replenishment of fuel stocks.
- Assisted customers with vehicle-related inquiries, providing advice on oil and accessory products.
Skills
- Cash handling
- POS systems
- Till operation
- Stock control
- Inventory control
- Stock rotation
- Upselling techniques
- Selling techniques
- Retail operations
- Visual merchandising
- Product knowledge
- Client relationship management
- Client relations
- Customer service
- Communication
- Sales motivated
Interests
Timeline
Sales advisor and petrol
Asda
08.2025 - 12.2025
Sales advisor
ASDA Express Ltd
04.2014 - 08.2025
Customer service
ROC SERVICE STATION /Shop sales
02.2010 - 04.2014