Summary
Overview
Work history
Education
Skills
Additional Information
Affiliations
Accomplishments
Timeline
Generic

Berlis Ngindu

Summary

Resourceful and strategic Recruitment Business Partner with a strong understanding of business operations, talent strategy, and stakeholder management. Highly organised and driven, with exceptional communication and relationship-building skills. Experienced in managing the full recruitment lifecycle, partnering with hiring managers, and delivering effective sourcing, branding, and attraction strategies. Adept at selecting optimal advertising platforms and leveraging data-driven insights to attract and secure top talent in competitive markets.

Overview

6
6
years of professional experience

Work history

Recruiment Business Partner

Wonderfield Group / Taiko Foods
London
04.2024 - 11.2025
  • Partnered with senior leaders and hiring managers to deliver full-cycle recruitment across multiple functions.
  • Developed and implemented recruitment strategies to attract, select, and retain top talent.
  • Managed stakeholder relationships, providing expert advice on workforce planning and market insights.
  • Drove employer branding initiatives and improved candidate experience throughout hiring process.
  • Analysed recruitment metrics (time-to-hire, cost-per-hire, source effectiveness) to improve performance.
  • Collaborated with HR and business leaders to align recruitment with organisational goals and DE&I strategies.
  • Managed agency relationships, negotiated terms, and optimised talent pipelines for critical roles.
  • Developed new markets for expansion of company's product range.

Recruiter

Place2Be
City of London
07.2022 - 12.2023
  • Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Wrote job descriptions, and worked with media team to create ads for social media, increasing talent pool by 29%
  • Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
  • Improved client retention to maintain market-leading position in clinical recruitment
  • Requested and contacted candidate references to help hire right people for jobs.
  • Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
  • Managed and updated recruitment ATS and CMS software.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Liaised with HR professionals to coordinate recruitment, hiring and onboarding workflow.

Customer Service Manager

Ladbrokes
London
12.2019 - 07.2023
  • Ensured all daily financial data is analysed and correct
  • Training new staff
  • Upselling new promotions
  • Ensuring good relationships with customers
  • Assisted with audits
  • Created incentives for staff and customers
  • Liaised with local LBOs
  • Handled complaints and queries (from customers and staff)
  • Organised promotional events.
  • Reviewed processes and practices regularly to achieve business goals.
  • Delivered feedback constructively to enhance staff performance.
  • Mediated staff issues and followed through to resolution.
  • Recognised issues and implemented corrective actions for continual improvement.
  • Recruited customer service team members and mentored in company policies and best practices.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Leveraged strong product and service knowledge to assist customers and resolve issues.
  • Sought customer feedback and applied data to inform service-level improvements.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.

Recruitment Coordinator

JustEat
City of London
11.2021 - 06.2022
  • Coordinated and processed couriers applicants through ATS (Salesforce)
  • Focused on delivering on KPIs
  • Collaborated with hiring managers to identify current and future hiring needs
  • Developed and implemented general recruiting strategy
  • Conducted technical phone screens
  • Utilised different platforms to source new candidates
  • Ensured compliance with all company standards and procedures.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Liaised with management to align daily operations with overarching priorities.
  • Managed over 50 customer calls per day

Education

Bachelor of Arts - International Business

De Montfort University
Leicester, United Kingdom

A Levels - Business / Sociology / Accounting

Lambeth Academy Sixth Form
London, United Kingdom

GCSEs -

Lambeth Academy
London, ENG

Skills

  • Strategic talent acquisition and workforce planning
  • Strong stakeholder engagement and business partnering
  • End-to-end recruitment across diverse functions and seniority levels
  • Employer branding and candidate experience enhancement
  • Data-driven hiring decisions and recruitment analytics
  • Expertise in DE&I-focused recruitment strategies
  • Skilled in ATS and HR systems (eg, Workday, Greenhouse, LinkedIn Recruiter)
  • Excellent communication, negotiation, and influencing skills
  • Continuous improvement mindset with commercial awareness
  • Highly organised, adaptable, and results-oriented professional

Additional Information

  • References available upon request

Affiliations

  • Swimming
  • Reading

Accomplishments

Delivered diversity and inclusion recruitment campaigns, resulting in a measurable increase in underrepresented hires.

Provided recruitment training and coaching to hiring managers, improving interview quality and decision-making consistency.

Timeline

Recruiment Business Partner

Wonderfield Group / Taiko Foods
04.2024 - 11.2025

Recruiter

Place2Be
07.2022 - 12.2023

Recruitment Coordinator

JustEat
11.2021 - 06.2022

Customer Service Manager

Ladbrokes
12.2019 - 07.2023

Bachelor of Arts - International Business

De Montfort University

A Levels - Business / Sociology / Accounting

Lambeth Academy Sixth Form

GCSEs -

Lambeth Academy
Berlis Ngindu