Berkan Behchet Niyazi
Stevenage
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
VIP Agent
VIP Agent Call Center
2023.04 - Current
- Perform CS
- Built strong customer relationships with empathetic communication and active listening skills.
- Boosted sales by offering tailored recommendations based on customer needs and preferences.
- Assisted in the development of new hires by sharing best practices, contributing to a strong team dynamic from the start.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
Sales Representative
Fio’s Continental Food
2022.06 - 2023.04
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Built relationships with customers and community to promote long term business growth.
Sales Representative
Coca – Cola Company
2018.06 - 2022.06
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative
Eser Premium Hotel
2018.01 - 2018.06
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Business Information Manager -
Mersin University
2011.09 - 2016.06
Computer Programming - undefined
Istanbul Haydar Akın High School
2007.09 - 2011.06
Skills
Problem-solving
Organizational skills
Call management
Service support
Marketing management
Sales strategy development
Timeline
VIP Agent
VIP Agent Call Center
2023.04 - Current
Sales Representative
Fio’s Continental Food
2022.06 - 2023.04
Sales Representative
Coca – Cola Company
2018.06 - 2022.06
Sales Representative
Eser Premium Hotel
2018.01 - 2018.06
Business Information Manager -
Mersin University
2011.09 - 2016.06
Computer Programming - undefined
Istanbul Haydar Akın High School
2007.09 - 2011.06