Berk Goksu

01 Adana restaurant

• Managed daily restaurant operations, ensuring smooth service during busy periods.
• Handled all cash management duties, including cash handling, balancing tills, and end-of-day reconciliation.
• Responsible for opening and closing procedures, ensuring security, cleanliness, and operational readiness.
• Supervised and supported staff, delegating tasks and maintaining high performance standards.
• Managed stock control and ordering supplies, ensuring inventory levels were maintained and waste was minimised.
• Delivered excellent customer service, resolving complaints professionally and maintaining customer satisfaction.
• Ensured compliance with health and safety regulations and company policies

1 Week Placement – Clarks

Assisted customers with finding suitable footwear, providing size checks and basic product advice

Supported staff with stock organisation and replenishment on shop floor

Operated tills under supervision, handling transactions and customer queries

Helped maintain store presentation, ensuring displays were tidy and visually appealing

Gained understanding of retail operations, teamwork, and customer service standards

Followed health and safety procedures while working in busy retail environment