Summary
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Berfin Toguz

London

Summary

Dedicated professional with expertise in customer service, customer engagement, and professional communication. Skilled in emotional intelligence, effective listening, and time-management to foster strong customer relationships and ensure satisfaction. Proficient in stocking inventory and utilising customer relationship management tools to streamline operations and enhance client experiences. Committed to delivering exceptional service while continuously developing skills to support organisational success.

Work History

Pharmacist assistant

mount pharmacy
London
03.2023 - 03.2023
  • Identified high-demand and out-of-stock items for replenishment.
  • Minimised patient waiting times through excellent prioritisation and multitasking.
  • Kept pharmacy counter and related areas clean, neat and organised.
  • Answered questions and helped pharmacy customers locate desired items.
  • Provided first-class customer service to patients face-to-face
  • Accepted prescriptions from customers, checking critical details such as dosage instructions and prescriber details prior to dispensing using 2WHAM questioning techniques.
  • Maintained detailed patient records with lists of medications and key personal details.

Education

GCSEs -

Walthamstow Academy
Walthamstow, Waltham Forest

Skills

  • Customer service
  • Customer engagement
  • Professional communication
  • Emotional intelligence
  • Effective listening
  • Time-management
  • Stocking inventory
  • Customer relationship management


Affiliations

  • Crocheting
  • Reading
  • Creative arts- painting

Accomplishments

Awarded a certificate for outstanding writing by Young Writers in Year 9, selected from a competitive group of students and ranked among the top participates

Languages

Turkish
Fluent

Timeline

Pharmacist assistant

mount pharmacy
03.2023 - 03.2023

GCSEs -

Walthamstow Academy
Berfin Toguz