Summary
Overview
Work history
Education
Skills
Interests
Languages
Work availability
Quote
Timeline
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Bereket Mario

Birmingham,West Midlands

Summary

Studied Business Management, for Four years in Aston universtiy comprehensive knowledge and practical experience of the heritage and business industry, gained through degree studies and working experience. I am a hardworking and self-motivated individual, with a great passion for quality service . I am looking to expand my expertise by applying what I know in theory to the real world. I believe the skills I possess will benefit me in this exciting industry. Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in Jd Sport's sales, providing accuracy and efficiency in day-to-day store tasks. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

11
11
years of professional experience

Work history

Sales Assistant

JD Sports
Birmingham, West Midlands
09.2020 - Current
  • Jd sports working as customers service
  • The role consist of ensuring that all customers are receiving high standard service and making sure that all the products that are being served are high quality.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.

Shift runner

ABZ Ltd
10.2016 - 03.2020
  • The role consists of ensuring a high standard of customer service, supervising and motivating team members
  • My responsibilities include:
  • Maintaining ideal levels of inventory
  • Delegating daily jobs to entry level associates
  • Handling any issues among customers or employees
  • Hiring and training new workers
  • I started in Customer Service, working with the team to make sure the service we are offering is to the standard and meets the customers expectation
  • I became a Team Leader, then a shift runner by my ability to work with a team and making sure that my team is fulfilling the business aims and objectives and also making sure that our customers are happy with our services
  • Also, during my time as a shift runner I was able to hire employees and making sure that our employees were fit for the job and the recruitment process was smooth
  • Strong communication skills, (oral and verbal) developed through numerous encounters with customers and dealing with the staff, for example making sure that our customers understand our menu and helping them get the right food they want
  • Meticulous when making decision, for example when there are complaints and dealing with them in professional way without upsetting the customers and making sure that the customer is satisfied with the service and if it's necessary giving out compensation, as well.

Library Assistant

School
01.2013 - 01.2014
  • Working during breaks and weekends at busy times, making sure that student got the books they want and making sure that the library is quiet, and everyone is doing something productive in the library
  • Developed a flexible approach to work and the ability to communicate with people that got different background and history
  • Also, this allowed me to gain the knowledge of management.

Education

Bachelor of Science - Business and Management, Business and Law

Aston University, Matthew Boulton - Metropolitan College
Birmingham
09/2019 - 07/2023

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Cardinal Wiseman Catholic Technology College

Skills

  • Business strategy and planning
  • Financial analysis and reporting
  • Project management
  • Team leadership and collaboration
  • Market research and analysis
  • Communication and presentation skills
  • Problem-solving and decision-making
  • Proficiency in
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Money handling
  • Superb time management
  • Merchandising proficiency
  • Product expertise
  • Retail marketing
  • Enthusiastic communicator
  • Brand awareness
  • Loss prevention
  • Results-orientated
  • Face-to-face selling
  • Fashion and styling expertise
  • Customer service oriented

Interests

( with access to a car ) activities and ACHIEVEMENTS , Ambassador for the sports team Class representative Represented Birmingham in Eritrean football festival Teacher at children Sunday school Enjoy watching and playing football Arrange church events

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Sales Assistant

JD Sports
09.2020 - Current

Shift runner

ABZ Ltd
10.2016 - 03.2020

Library Assistant

School
01.2013 - 01.2014

Bachelor of Science - Business and Management, Business and Law

Aston University, Matthew Boulton - Metropolitan College
09/2019 - 07/2023

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Cardinal Wiseman Catholic Technology College
Bereket Mario