Benson Mugwagwa
Man,Leigh,Wigan
Summary
Experienced professional with a strong background in network configuration, systems installation, and cable management. Proficient in wireless communication and routing protocols, with a proven ability to understand non-verbal cues and make confident decisions. Demonstrates self-motivation and initiative, excelling in customer service and technical tasks such as connections and disconnections, cable replacement, and wireless setup. Career goal includes advancing expertise in network engineering to contribute to innovative technological solutions.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Fuel attendant
Giant Petroleum Zimbabwe
Chitungwiza, Chitungwiza
01.2024 - 11.2025
- Kept track of latest trends in petroleum industry to stay updated with knowledge.
- Offered vehicle maintenance tips to customers, enhancing their driving experience.
- Conducted minor repairs on vehicles for improved customer satisfaction.
- Followed company policies strictly while performing duties, promoting adherence to business standards.
- Cleaned forecourt area daily, maintaining hygienic conditions at the station.
- Checked oil levels and tyre pressure regularly to maintain vehicle performance.
- Participated actively in team meetings, contributing constructive ideas for improvement of services.
- Demonstrated understanding of safety procedures whilst handling fuel, ensuring a safe environment.
- Worked flexibly across different shifts as per requirement, demonstrating commitment towards job role.
- Greeted customers and provided product and service assistance for swift satisfaction.
Delivery driver assistant
Rabbit Logistics
Johannesburg, Gauteng
10.2022 - 10.2023
- Helped resolve customer queries with utmost professionalism, enhancing customer satisfaction.
- Participated in regular vehicle maintenance checks for smooth operations.
- Followed company policies whilst handling fragile items, preventing damage during transit.
- Performed daily vehicle inspections prior to departure to ensure roadworthiness.
- Aided main driver in route planning and scheduling, optimizing efficiency of deliveries.
- Handled customer complaints swiftly and professionally, contributing to an improved reputation for customer service.
- Demonstrated strong interpersonal skills when interacting with customers or colleagues alike, fostering a positive work atmosphere.
- Upheld excellent driving record with no violations for safe work environment.
- Helped driver maintain accurate delivery logs.
- Maintained clean and tidy vehicle.
- Collected and prepared invoices for driver.
Telecommunications technician
Best Group Construction
Harare, Zimbabwe, Harare
04.2018 - 07.2022
- Repaired malfunctioning equipment to restore services swiftly.
- Assisted in the planning and execution of large-scale telecommunication projects for successful completion ahead of schedule.
- Installed fibre optic cables, improved network speed significantly.
- Complied with all health and safety regulations whilst working on site projects.
- Conducted routine inspections of telecommunication infrastructure for preventive maintenance.
- Collaborated closely with engineering teams to ensure service continuity during system upgrades.
- Maintained thorough documentation for easy reference during troubleshooting.
Education
Diploma of Higher Education - Telecommunications systems
Telone Center For Learning
Harare 01.2018 - 06.2019
GCSEs - Ordinary Level ZIMSEC
Starbright Academy
Harare 01.2013 - 11.2014
Skills
- Network configuration
- Systems installation
- Cable management
- Wireless communication
- Routing protocols knowledge
- Understanding non-verbal cues
- Confidence in decision-making
- Self-Motivated initiative
- Customer Service
- Connections and disconnections
- Cable replacement
- Wireless setup
- Cash handling
- Customer service
- Stock management
- Safety regulations adherence
- Vehicle cleaning
- Merchandise displaying
- Fire safety awareness
- Card payment processes
- Conflict resolution
- Station maintenance
- Vehicle knowledge
- Fuel price monitoring
- Cash register operation
- Customer assistance
Languages
English
Intermediate
Timeline
Fuel attendant
Giant Petroleum Zimbabwe
01.2024 - 11.2025
Delivery driver assistant
Rabbit Logistics
10.2022 - 10.2023
Telecommunications technician
Best Group Construction
04.2018 - 07.2022
Diploma of Higher Education - Telecommunications systems
Telone Center For Learning
01.2018 - 06.2019
GCSEs - Ordinary Level ZIMSEC
Starbright Academy
01.2013 - 11.2014
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