Benny Biawete
Manchester
Summary
A dedicated and adaptable professional with a strong work ethic, seeking a Customer Service position. Proven ability to quickly learn and adjust to new environments, with a focus on achieving excellence. Developed strong communication, problem-solving, and leadership skills through previous roles in the food service, warehouse, and hospitality industries. Aim to leverage these skills to lead a team in delivering exceptional customer service, resolving issues effectively, and fostering customer loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Griller
Nando's
Bury, Greater Manchester
2023.05 - 2024.03
- Proactively solicited and incorporated customer feedback to improve taste profile, demonstrating a commitment to customer satisfaction.
- Maintained high standards of food quality and safety, ensuring a positive dining experience for customers.
- Collaborated with team members to ensure efficient service delivery during peak hours.
Warehouse operative
JD
Rochdale, Greater Manchester
2022.10 - 2023.02
- Ensured accuracy in order fulfillment and delivery, minimizing errors and enhancing customer satisfaction.
- Handled goods with care to prevent damage, demonstrating attention to detail and a focus on quality.
- Worked effectively as part of a team to meet daily targets and maintain efficient warehouse operations.
Room attendant
Dream Apartments
Salford, Greater Manchester
2021.12 - 2022.02
- Maintained a high level of cleanliness and hygiene in guest rooms, ensuring a positive experience for customers.
- Demonstrated attention to detail in preparing rooms for new arrivals, contributing to customer satisfaction.
- Adhered to standard operating procedures to ensure consistency and quality in service delivery.
Education
NVQ Level 2 - Construction Engineering
CSCS card
Norwich 2024.10 - 2024.11
A-Levels - Business
Connell Co-Op College
Manchester 2019.09 - 2020.03
GCSEs - Mathematics & English
Cedar Mount Academy
Manchester 2017.03 - 2019.07
Skills
- Leadership & Team Management
- Customer Service
- Communication
- Problem-Solving
- Adaptability & Flexibility
- Quality Control
- Conflict Resolution
- Time Management & Organization
Additional Qualifications
Customer Service & Communication
- Level 2 in Lean Organisation Management Techniques - NCFE
- Level 1 in Essential Digital Skills - Gateway Qualifications
Health & Safety
- Level 2 in Food Safety in Catering - City & Guilds
- Level 1 in Construction Health and Safety - GQA Qualifications
- Working at Height Awareness - VitalSkills
- Manual Handling Awareness - VitalSkills
- Fire Warden (Fire Marshal) Training - VitalSkills
- COSHH Awareness - Vital Skills
- Asbestos Awareness (Category A) - VitalSkills
Warehousing & Logistics
- Level 2 in The Principle Of Warehousing and Storage - NCFE
Timeline
NVQ Level 2 - Construction Engineering
CSCS card
2024.10 - 2024.11
Griller
Nando's
2023.05 - 2024.03
Warehouse operative
JD
2022.10 - 2023.02
Room attendant
Dream Apartments
2021.12 - 2022.02
A-Levels - Business
Connell Co-Op College
2019.09 - 2020.03
GCSEs - Mathematics & English
Cedar Mount Academy
2017.03 - 2019.07