BENJAMIN TUTU AFRIYIE

• Stayed updated on company policies, enabling accurate information dissemination to customers.
• Achieved higher customer retention through consistent follow-ups and updates.
• Assisted customers in product selection, resulting in increased sales.
• Conducted regular stock checks ensuring product availability for clients at all times.
• Enhanced customer satisfaction by promptly addressing queries and concerns.
• Implemented feedback from customers to improve services offered.
• Delivered personalised service to each client, fostering trust and loyalty.
• Provided exceptional customer service to ensure a positive shopping experience.
• Collaborated closely with colleagues to resolve complex customer issues swiftly.
• Maintained high-level product knowledge for accurate advice and recommendations.
• Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
• Ensured smooth store operations by coordinating with the team effectively.
• Resolved customer complaints effectively, maintaining brand reputation.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.

• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
• Maintained confidentiality and compliance standards for optimised patient care.
• Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
• Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
• Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Kept patient environments clean and neat following optimum hygiene standards.
• Observed patient condition and behaviour closely, reporting changes or concerns promptly.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.

CUSTOMER EXPERIENCE : Taking and resolving customers' issues, Education- (focus on digital transformation) with emphasis on digital Apps and Mobile money.

DELEGATE ROLE : Branch Supervising and management in the absence of the Branch Head, Assisting with the implementation of branch objectives in consultation with the Branch Head.

OUTLET SUPERVISOR : Supervising Lite Retail Service outlets and Preparation of their weekly reports.

Receiving and accepting of stocks on POS system, selling of devices, recharge vouchers, performing mobile money transactions and preparation of daily sales and reconciliation reports.

Educating Customers on Products and Services, Taking and Resolving Customers' Issues , Preparing of Weekly Reports, Given the opportunity to act as a Virtual Branch Head.

Enrollment of Mobile Money Subscribers on Life Insurance Policy.

Registration of Mobile Money Subscribers.

Sales of sim cards and registration.