BENJAMIN .C. NWAKA
Hyde
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 4 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
15
15
years of professional experience
Work History
Support Worker
Emh Group
Chapel En Le Frith, United Kingdom
02.2020 - 01.2024
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Administered assessments to identify clients' needs and establish treatment plans.
Sales Representative
Eko Supreme Resources Nig Ltd
Kaduna,Nigeria
05.2015 - 09.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and implemented sales strategies to increase profits.
Data Entry Clerk
Omatek Computers
Lagos,Nigeria
03.2009 - 08.2014
- Managed and organized documents for data entry tasks.
- Developed and implemented data entry operations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
Education
Accounting
Institute of Management And Technology
Enugu,Nigeria03.2007
Skills
- Behavioral Management
- Self-Care Techniques
- Patient support
- Residential support
- Medication monitoring
- Developing relationships
- Boundary Setting
- Clinical Documentation
Timeline
Support Worker
Emh Group
02.2020 - 01.2024
Sales Representative
Eko Supreme Resources Nig Ltd
05.2015 - 09.2018
Data Entry Clerk
Omatek Computers
03.2009 - 08.2014
Accounting
Institute of Management And Technology