BENJAMIN .C. NWAKA
Hyde
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 4 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
15
15
years of professional experience
Work History
Support Worker
Emh Group
02.2020 - 01.2024
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Administered assessments to identify clients' needs and establish treatment plans.
Sales Representative
Eko Supreme Resources Nig Ltd
05.2015 - 09.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and implemented sales strategies to increase profits.
Data Entry Clerk
Omatek Computers
03.2009 - 08.2014
- Managed and organized documents for data entry tasks.
- Developed and implemented data entry operations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
Education
Accounting
Institute of Management And Technology
Enugu,Nigeria03.2007
Skills
- Behavioral Management
- Self-Care Techniques
- Patient support
- Residential support
- Medication monitoring
- Developing relationships
- Boundary Setting
- Clinical Documentation
Timeline
Support Worker
Emh Group
02.2020 - 01.2024
Sales Representative
Eko Supreme Resources Nig Ltd
05.2015 - 09.2018
Data Entry Clerk
Omatek Computers
03.2009 - 08.2014
Accounting
Institute of Management And Technology
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