Benjamin Worrall
Leeds,West Yorkshire
Summary
Accomplished professional with expertise in business support and administrative functions. Proficient in document management, sales order management, and diary management, with strong written and verbal communication skills. Experienced in customer care and skilled in Microsoft Office 365, Google Tools, and CRM systems like Salesforce and Sage. Focused on enhancing operational efficiency and client satisfaction through effective order processing and problem-solving abilities.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work history
IT Order Administrator
Trimble Inc
Leeds
01.2025 - 01.2026
- Processed software orders from Salesforce dashboard for UK, Ireland, and other regions.
- Created training materials and order processing sheets to boost efficiency.
- Resolved queries via email and Google Chat, ensuring prompt support.
- Generated Jira tickets to document and address technical issues.
- Participated in weekly team meetings to align with project goals.
- Collaborated across departments to ensure seamless operations.
- Synchronized new customer accounts in Salesforce and reactivated licences.
- Contributed to social committee for organising company events.
Sales Order Processor
General All-purpose Plastics Ltd
Blackburn
06.2023 - 12.2024
- Managed a portfolio of customer accounts for supply and manufacturing business.
- Processed customer orders efficiently, ensuring timely fulfilment.
- Coordinated deliveries by liaising with logistics teams.
- Answered inbound calls, delivering exceptional customer service and resolving enquiries.
- Collaborated with account managers to guarantee successful order fulfilment.
- Maintained organised databases and spreadsheets to track customer information.
Business Improvement
Proact Engineering
Colne
02.2022 - 06.2022
- Developed comprehensive sales lead database for new business acquisition in collaboration with business owner.
- Inputted details from sales leads into Excel database for efficient management.
- Conducted thorough online research and analysis of each lead company to enhance database quality.
Receptionist
ACMH, Taskmaster
Steeton
11.2020 - 02.2021
- Executed kitchen food administration by scanning and entering data for delivery notes and waste recording sheets.
- Maintained accurate stock control of PPE across all hospital departments via Microsoft Power App.
- Reported building faults using Concept Reach to uphold safety standards.
- Managed building access by programming access cards and fobs for authorised personnel.
Laser Etcher
Hope Technology
Barnoldswick
04.2019 - 04.2020
- Laser etching.
- Conducted thorough inspections of bike parts to ensure suitability for laser etching.
Office Administrator & Stock Controller
Custom Colour Anodising
Barnoldswick
04.2018 - 10.2018
- Collaborated with office manager to optimise internal systems and procedures.
- Maintained accurate stock lists for work materials and chemicals.
- Delivered timely customer updates regarding work status.
Electronic Technician
Pulsar Circuits Technology
, Canada
02.2017 - 02.2018
- Executed full assembly of new electrical product, ensuring compliance with stringent quality standards.
- Conducted thorough inspections during assembly to identify and rectify potential issues.
IT Recruiter (Contract)
Quantum Technology Recruiting
Montreal Canada, Canada
01.2016 - 02.2016
- Directed complete recruitment life cycle for IT and sales positions in Montreal IT market, involving candidate sourcing with necessary qualifications and engaging with hiring managers.
Office Administrator
Elections Canada
Ottawa Canada, Canada
09.2015 - 10.2015
- Registration of Canadian nationals for federal election.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Provided administrative support during high-pressure periods, aiding overall productivity.
Technical Researcher / Recruiter
Quantum Technology Recruiting
Montreal Canada, Canada
06.2013 - 06.2015
- Identifying leading IT talent and developing a comprehensive candidate pipeline for IT roles.
- Delivered detailed reports summarising research findings to key stakeholders.
Education
Bachelor of Arts - International Business
University of Central Lancashire
Preston, Lancashire 09.2010 - 09.2011
Bachelor of Arts - Business
University of Central Lancashire
Preston, Lancashire 09.2008 - 06.2010
NVQ Level 3 - Text Processing Advanced Level 3
Burnley College
Burnley 06.2008 - 09.2010
NVQ Level 3 - Word Production Advanced Level 3
Burnley College
Burnley 06.2008 - 09.2010
NVQ Level 3 - Key Skills Communication Level 3
Burnley College
Burnley 06.2008 - 09.2010
NVQ Level 2 - IT Practitioners - ICT Systems
Burnley College
Burnley 06.2006 - 09.2007
GCSEs - English
Burnley College
Burnley, Lancashire 06.2008 - 09.2009
NVQ Level 2 - Application of Number (maths)
Burnley College
Burnley 06.2006 - 09.2007
Skills
- Business support expertise
- Administrative functions management
- Document and order management
- Written and verbal communication
- Customer care excellence
- Microsoft Office 365 proficiency
- Google Tools proficiency
- Information analysis
- Problem solving skills
- CRM systems knowledge
- Salesforce experience
- Sage software familiarity
- Order processing capabilities
Websites
Experience
Lancashire Volunteer Partnership,
Covid-19 Vaccination Marshall, 2021-02, 2022-01,
Performed administrative and IT tasks., Booking appointments from a large database directly into the pharmacy software., Accurately completing online vaccination cards, Maintained busy waiting rooms, ensuring adherence to mandatory government wait times. Various Locations
Languages
English
Native
Timeline
IT Order Administrator
Trimble Inc
01.2025 - 01.2026
Sales Order Processor
General All-purpose Plastics Ltd
06.2023 - 12.2024
Business Improvement
Proact Engineering
02.2022 - 06.2022
Receptionist
ACMH, Taskmaster
11.2020 - 02.2021
Laser Etcher
Hope Technology
04.2019 - 04.2020
Office Administrator & Stock Controller
Custom Colour Anodising
04.2018 - 10.2018
Electronic Technician
Pulsar Circuits Technology
02.2017 - 02.2018
IT Recruiter (Contract)
Quantum Technology Recruiting
01.2016 - 02.2016
Office Administrator
Elections Canada
09.2015 - 10.2015
Technical Researcher / Recruiter
Quantum Technology Recruiting
06.2013 - 06.2015
Bachelor of Arts - International Business
University of Central Lancashire
09.2010 - 09.2011
Bachelor of Arts - Business
University of Central Lancashire
09.2008 - 06.2010
NVQ Level 3 - Text Processing Advanced Level 3
Burnley College
06.2008 - 09.2010
NVQ Level 3 - Word Production Advanced Level 3
Burnley College
06.2008 - 09.2010
NVQ Level 3 - Key Skills Communication Level 3
Burnley College
06.2008 - 09.2010
GCSEs - English
Burnley College
06.2008 - 09.2009
NVQ Level 2 - IT Practitioners - ICT Systems
Burnley College
06.2006 - 09.2007
NVQ Level 2 - Application of Number (maths)
Burnley College
06.2006 - 09.2007