Summary
Overview
Work history
Skills
Interests
Timeline
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Benjamin Wells

Exeter,Devon

Summary

I have 10 years of experience working within hospitality, where I have managed fast-paced environments that required quick, precise decision-making to ensure smooth restaurant operations. While working for Haven, I was tasked with revitalizing the restaurant at Rivière Sands. When I started, the location ranked 30th out of 35 sites for NPS. After six months, I successfully improved its ranking to 5th in the company—a result I am very proud of. I achieved this by retraining the team and implementing new strategies to ensure the restaurant was operating at its full potential. I take pride in setting impeccable standards that drive my team's growth and development.

Overview

13
13
years of professional experience

Work history

Assistant General Manager

Eat The Bird
Exeter, Devon
01.2024 - Current
  • Improved team productivity by implementing new management strategies.
  • Streamlined operational efficiency for enhanced customer satisfaction.
  • Achieved smooth workflow with diligent project oversight.
  • Conducted regular employee training to enhance skillsets.
  • Improved stock control by conducting regular audits.
  • Streamlined hiring process to increase efficiency.

Restaurant general manager

Haven Riviere Sands
03.2019 - 12.2023
  • Managing a team of 32 people in the hight of summer
  • Achieved Finical targets with average net days ranging between 7000 - 12000
  • Creating excellent dining service for our guests, managing day to day operation overseeing main restaurant facilities including team rotas, wages, welfare, stocks recruitment and coaching teams with essential training to deliver perfected service,
  • Increased overall operational efficiency by implementing new management strategies.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Built high-performing teams to achieve organisational objectives.
  • Maintained compliance with industry regulations at all times.
  • Established positive work environments which promoted staff morale and productivity.
  • Streamlined communication processes for improved team collaboration.

Team/Shift leader

Haven
Devon Cliffs
02.2018 - 12.2019
  • I started with Haven at their flagship park Devon cliffs in 2020 making this the largest restaurant in the business with 300-400 covers being the ideal place to learn and growth within the business, Devon Cliffs it is very fast paced environment that has given me the skills and knowledge for my current role as Restaurant Manager
  • My role here at Devon Cliffs was to lead shifts deal and resolve any issues making sure our guests were having the best possible experience, training of team but also making sure the team are happy and confident with their roles and general work life

Front of House

Beefeater
Hereford
12.2019 - 10.2024
  • Responsible for table service delivering a high standard of customer service whilst ensuring a well-managed turn around
  • A good team player covering the bar area and kitchen when needed
  • Accomplished experience in front of house, waiting and bar work.

Line Cook

Cosy Club
Hereford
09.2017 - 11.2019
  • Food preparation and cooking for a diverse menu

Grill Chef

Beefeater
Hereford
10.2014 - 09.2017
  • Progression from pot wash to Grill Chef
  • Leading a team, training staff, food ordering, kitchen checks and producing a variety of dishes to a high standard
  • Also worked as a team member front of house, serving and looking after customers

General Assistant (seasonal)

Tipi Adventure
Ross-on-Wye
01.2012 - 01.2014
  • Resolving customer queries, general grounds maintenance and upkeep and servicing of Tipis

Skills

  • Menu design insight
  • Hospitality law familiarity
  • Advanced communication
  • Restaurant marketing strategies
  • Event planning
  • Front-of-house management
  • Bar management
  • Staff training
  • Food safety certification
  • Clear decision-making

Interests

01/13/94, Fitness/health, I spend most of my spare time focusing on health, Nutrition and fitness, attending the gym with different types of training and adapting my health, wellbeing and diet.

Timeline

Assistant General Manager

Eat The Bird
01.2024 - Current

Front of House

Beefeater
12.2019 - 10.2024

Restaurant general manager

Haven Riviere Sands
03.2019 - 12.2023

Team/Shift leader

Haven
02.2018 - 12.2019

Line Cook

Cosy Club
09.2017 - 11.2019

Grill Chef

Beefeater
10.2014 - 09.2017

General Assistant (seasonal)

Tipi Adventure
01.2012 - 01.2014

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Benjamin Wells