Benjamin Wells
Exeter,Devon
Summary
I have 10 years of experience working within hospitality, where I have managed fast-paced environments that required quick, precise decision-making to ensure smooth restaurant operations. While working for Haven, I was tasked with revitalizing the restaurant at Rivière Sands. When I started, the location ranked 30th out of 35 sites for NPS. After six months, I successfully improved its ranking to 5th in the company—a result I am very proud of. I achieved this by retraining the team and implementing new strategies to ensure the restaurant was operating at its full potential. I take pride in setting impeccable standards that drive my team's growth and development.
Overview
13
13
years of professional experience
Work history
Assistant General Manager
Eat The Bird
Exeter, Devon
2024.01 - Current
- Improved team productivity by implementing new management strategies.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Achieved smooth workflow with diligent project oversight.
- Conducted regular employee training to enhance skillsets.
- Improved stock control by conducting regular audits.
- Streamlined hiring process to increase efficiency.
Restaurant general manager
Haven Riviere Sands
2019.03 - 2023.12
- Managing a team of 32 people in the hight of summer
- Achieved Finical targets with average net days ranging between 7000 - 12000
- Creating excellent dining service for our guests, managing day to day operation overseeing main restaurant facilities including team rotas, wages, welfare, stocks recruitment and coaching teams with essential training to deliver perfected service,
- Increased overall operational efficiency by implementing new management strategies.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Built high-performing teams to achieve organisational objectives.
- Maintained compliance with industry regulations at all times.
- Established positive work environments which promoted staff morale and productivity.
- Streamlined communication processes for improved team collaboration.
Team/Shift leader
Haven
Devon Cliffs
2018.02 - 2019.12
- I started with Haven at their flagship park Devon cliffs in 2020 making this the largest restaurant in the business with 300-400 covers being the ideal place to learn and growth within the business, Devon Cliffs it is very fast paced environment that has given me the skills and knowledge for my current role as Restaurant Manager
- My role here at Devon Cliffs was to lead shifts deal and resolve any issues making sure our guests were having the best possible experience, training of team but also making sure the team are happy and confident with their roles and general work life
Front of House
Beefeater
Hereford
2019.12 - 2024.10
- Responsible for table service delivering a high standard of customer service whilst ensuring a well-managed turn around
- A good team player covering the bar area and kitchen when needed
- Accomplished experience in front of house, waiting and bar work.
Line Cook
Cosy Club
Hereford
2017.09 - 2019.11
- Food preparation and cooking for a diverse menu
Grill Chef
Beefeater
Hereford
2014.10 - 2017.09
- Progression from pot wash to Grill Chef
- Leading a team, training staff, food ordering, kitchen checks and producing a variety of dishes to a high standard
- Also worked as a team member front of house, serving and looking after customers
General Assistant (seasonal)
Tipi Adventure
Ross-on-Wye
2012.01 - 2014.01
- Resolving customer queries, general grounds maintenance and upkeep and servicing of Tipis
Skills
- Menu design insight
- Hospitality law familiarity
- Advanced communication
- Restaurant marketing strategies
- Event planning
- Front-of-house management
- Bar management
- Staff training
- Food safety certification
- Clear decision-making
Interests
01/13/94, Fitness/health, I spend most of my spare time focusing on health, Nutrition and fitness, attending the gym with different types of training and adapting my health, wellbeing and diet.
Timeline
Assistant General Manager
Eat The Bird
2024.01 - Current
Front of House
Beefeater
2019.12 - 2024.10
Restaurant general manager
Haven Riviere Sands
2019.03 - 2023.12
Team/Shift leader
Haven
2018.02 - 2019.12
Line Cook
Cosy Club
2017.09 - 2019.11
Grill Chef
Beefeater
2014.10 - 2017.09
General Assistant (seasonal)
Tipi Adventure
2012.01 - 2014.01