Summary
Overview
Work history
Education
Skills
Timeline
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Benjamin Webster

Ascot,West Berkshire

Summary

With a background as a Commercial Vehicle Technician, I have developed strong skills in customer communication, problem-solving, and teamwork. My experience includes routine maintenance, preparing vehicles for MOT inspections, training apprentices, and ensuring client satisfaction with companies like Ocado.


I am eager to transition into a new industry, specifically in sales and customer service, where I can leverage my hands-on experience and customer-focused approach. Outside of work, I am passionate about building relationships and enjoy engaging with diverse groups of people. My proactive attitude and strong interpersonal skills allow me to connect easily with others, while my commitment to excellence drives me to go above and beyond in every interaction. I am excited about the opportunity to bring my enthusiasm for helping others into a new career where I can make a positive impact.

Overview

7
7
years of professional experience

Work history

Maintenance Commercial Technician

Rossetts Commercial
Aldershot, Hampshire
09.2018 - Current
  • Detail-oriented and skilled Commercial Vehicle Mechanic with over six years of experience in diagnosing and repairing various commercial vehicles.
  • Proficient in using advanced diagnostic tools, and committed to maintaining high safety standards.
  • Responsible for MOT preparation, with a high success rate in passing inspections.
  • Responsible for training and mentoring an apprentice in vehicle maintenance and repair.
  • Handled customer complaints and concerns effectively, ensuring satisfactory resolutions, and maintaining positive relationships.
  • Coordinated communication between departments to keep customers informed about timelines, and costs.
  • Worked with clients, such as Ocado, to ensure their vehicles are always operational while maintaining positive working relationships.
  • Participated in team meetings for sharing insights on improving operational procedures.
  • Improved my personal productivity rate from 50% to 91% in two years.

Sales Assistant

Lavender Park Golf Club
Ascot, Berkshire
05.2017 - 02.2019
  • Developed knowledge of golf equipment and apparel, enabling informed recommendations and upselling opportunities.
  • Processed sales transactions accurately using point-of-sale (POS) systems, handling cash and credit card payments efficiently.
  • Provided excellent customer service, assisting customers with product selection and enquiries, leading to increased customer satisfaction.
  • Maintained an organised and visually appealing sales floor, ensuring all merchandise was properly displayed and stocked.
  • Monitored sales trends and customer feedback to suggest improvements in product offerings, and store layout.
  • Trained new staff members on customer service protocols and store operations, fostering a collaborative team environment.


Education

Apprenticeship - Heavy Vehicle Technician

Mercedes-Benz Apprenticeship
Aldershot, Hampshire
/2018 - /2021

Level 3 BTEC Extended Diploma - Aeronautical Engineering

Farnborough College of Technology
Farnborough, Hampshire
/2016 - /2018

GCSEs - 6 qualifications including Maths and English

Charters School
Ascot, Berkshire
/2015 - /2016

Skills

  • Effective communication, both written and verbal
  • Flexible attitude
  • Critical thinking
  • Conflict resolution with customers
  • Tenacious work ethic
  • Office 365 proficient
  • Relationship-oriented

Timeline

Maintenance Commercial Technician

Rossetts Commercial
09.2018 - Current

Sales Assistant

Lavender Park Golf Club
05.2017 - 02.2019

Apprenticeship - Heavy Vehicle Technician

Mercedes-Benz Apprenticeship
/2018 - /2021

Level 3 BTEC Extended Diploma - Aeronautical Engineering

Farnborough College of Technology
/2016 - /2018

GCSEs - 6 qualifications including Maths and English

Charters School
/2015 - /2016

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Benjamin Webster