Benjamin Walters
Ipswich,Suffolk
Summary
Highly adaptive professional seeking transition into an office-based role. I have a unique, multifaceted background combining sales, engineering, operations, and people leadership. Proven ability to work under intense pressure, manage competing priorities, meet strict deadlines, and communicate effectively at all organisational levels. Recognised for strong teamwork, natural leadership, and the ability to quickly learn systems and processes. Advanced ICT capability, commercially aware, and highly organised, with a track record of improving efficiency, accuracy, and collaboration across teams.
Overview
10
10
years of professional experience
Work history
Workshop Technician
Liquidline
Ipswich, Suffolk
03.2025 - 01.2026
- Responsible for Quality Control, Refurbishing and PDI of machinery in an industry leader of steam boiler coffee machines.
- Delivered training to staff and computer literacy strengthening technical capability and team knowledge.
- Improved and developed new processes/software that reduced workshop errors and downtime while increasing team efficiency and accuracy throughout.
- Diagnosed and resolved technical faults under time pressure.
- Demonstrated proficiency in reading blueprints or technical diagrams during project execution.
Service and Facilities Engineer (Mechanical & Electrical)
Besana UK
Ipswich
11.2024 - 02.2025
- Fault finding, servicing and maintaining multi-million-pound processing and packing machines.
- Improved SOPs.
- Responded promptly to emergency situations, ensuring minimal disruption to operations.
- Implemented cross-departmental communication strategies, ensuring project alignment to reduce delays.
- Trained operators on safe machinery use and minor machine corrections; boosting efficiency, safety and reducing downtime incidents.
Field-Based Structural Engineer
Wolton Engineering
Suffolk
09.2024 - 11.2024
- Delivered field-based structural engineering support across construction and industrial sites, including steel fabricating, cladding systems, roofing, and structural steel erection.
- Assembled, installed, and aligned structural steel components in accordance with design tolerances and load requirements.
- Operating at heights a wide range of power and hand tools for structural modifications, preparation, and finishing work.
Pasteurisation Technician / Team Leader
Besana UK (in partnership with VoiceVale LTD)
Ipswich
08.2022 - 09.2024
- Led a 20-person team in a high-pressure production setting, meeting strict safety and compliance standards.
- Dismantled, reassembled, and calibrated multimillion-pound machinery with accuracy and care.
- Trained and supervised colleagues in production, safety, and technical protocols, building a strong and cohesive workforce.
Sales Consultant / Sales Manager
David Lloyd Leisure Clubs and DW Fitness First
Ipswich
06.2019 - 09.2022
- Top-performing sales consultant, promoted to acting sales manager at DW Fitness First. In Jan 2020 moving to David Lloyd as a consultant.
- Consistently exceeded KPIs and achieved record-breaking revenue levels within the region.
- Broke a 20-year company sales record for highest monthly sales and ranked #1 in the East of England region.
- Designed and introduced new business processes that improved office efficiency and data tracking.
- Expert use of Microsoft software, Google and social media analytics and communication skills to build a deep report with customers and partners.
Hospitality Roles – Assistant Manager / Supervisor / Chef / Bartender / Waiter
Various Restaurants and Functions
Ipswich & UK
01.2016 - 01.2020
- Multiple hospitality settings, building customer service, and team management skills.
- Monitored labor costs, sales performance, and inventory levels, contributing to improved cost control and profitability.
- Delivered premium service in high-volume venues, ensuring customer satisfaction and retention.
- Supervised, trained and motivated front-of-house and back-of-house teams to consistently meet performance, service, and productivity targets.
Education
Advanced Apprenticeship - Sporting Excellence
Copleston Sixth Form
Ipswich, SuffolkNCFE Level 3 Certificate - Personal Training
NCFE Level 2 Certificate - Fitness Instructing
11 GCSEs - English, Maths, Science, PE, ICT
City & Guilds Diploma - Professional Cookery
Skills
- ICT (Microsoft Office, Google Workplace & GA, CRM & Data Systems)
- Working Under Pressure & Deadline Management
- Sales, Client Relations & Stake Holder Engagement
- Strategic Planning & Performance Analysis
- Strong Work Ethic & Rapid Skill Development
- Problem Solving & Decision Making
- Communication, Training & Development
- Team Motivation & Mentorship
References
Available upon request.
Additional Qualifications
- Amateur Boxing Association Boxing (Bronze–Gold)
- Kickboxing (Brown Belt)
- England Basketball Level 1 and 2 Coach, Referee and Table Official
References
References available upon request.
Timeline
Workshop Technician
Liquidline
03.2025 - 01.2026
Service and Facilities Engineer (Mechanical & Electrical)
Besana UK
11.2024 - 02.2025
Field-Based Structural Engineer
Wolton Engineering
09.2024 - 11.2024
Pasteurisation Technician / Team Leader
Besana UK (in partnership with VoiceVale LTD)
08.2022 - 09.2024
Sales Consultant / Sales Manager
David Lloyd Leisure Clubs and DW Fitness First
06.2019 - 09.2022
Hospitality Roles – Assistant Manager / Supervisor / Chef / Bartender / Waiter
Various Restaurants and Functions
01.2016 - 01.2020
NCFE Level 3 Certificate - Personal Training
NCFE Level 2 Certificate - Fitness Instructing
11 GCSEs - English, Maths, Science, PE, ICT
City & Guilds Diploma - Professional Cookery
Advanced Apprenticeship - Sporting Excellence
Copleston Sixth Form