Benjamin Timmons
Bristol
Summary
- A reliable, organised and dedicated individual who takes ownership for his actions and pride in his work.
- Upbeat and friendly with a passion for consistently delivering a great customer experience.
- Curious and always ready to learn.
- Flexible, resilient and adapts to change.
- Confident working independently collaboratively.
- Caring and respectful. A people-person with a strong sense of community who understands the impact one person can make.
- An understanding, thoughtful personality with a passion reading and music.
- Has a full UK manual driving licence for car and motorcycle with 0 penalty points.
- Looking for the right opportunity to retrain and develop expertise in a new career after a successful application for voluntary redundancy in 2024.
Overview
29
29
years of professional experience
Work history
Branch Manager
Lloyds Bank
Bristol
02.2021 - 06.2024
- Consistently delivered an outstanding customer experience, personalising products, services and support to each individual.
- Developed and implemented strategies for increased customer satisfaction and engagement.
- Managed daily operations to ensure smooth running of the branch.
- Understood the important role we played within the local community with supporting vulnerable customers, fundraising to support local groups and the value of knowing your customer.
- Promoted an inclusive workplace ensuring that colleagues and customers were comfortable to be their authentic selves while working and helping customers.
- Worked with senior management to support the wider team.
Customer Service Supervisor
Lloyds Bank PLC
04.2016 - 02.2021
- Responsible for the customer's first impression of the branch and the colleague that supports them.
- Maintained the self service options, counter systems and presentation of the waiting area.
- Consistently improved the service feedback scores given by customers following their visit to the branch.
- Provided management with concise feedback from customers and observations and identify areas of focus.
- Managed the customer experience through lockdown. Successfully supported customers and colleagues through this difficult time with empathy and patience while maintaining mandatory safety standards.
Personal Banker
Lloyds Bank PLC
Bristol
03.2007 - 04.2016
- Helped new and existing customers to open new current and savings accounts and supported them with managing their banking.
- Consistently delivered an excellent customer experience and the importance of a first impression.
- Supported customers with internet banking registration and queries.
- Resolved complaints at first touch in line with company policy.
- Supported with daily management tasks.
- Supported the team by cashiering and completing ATM maintenance when needed.
- Managed ordering and storage of office supplies.
- Ensured all Health & Safety and Manual Handling training and accreditations were maintained and up to date.
Customer Service Assistant
Lloyds Bank PLC
Bristol
05.2001 - 03.2007
- Prioritised the delivery of great customer service and making a difference to each customer as an individual.
- Accurately managed counter cash in line with company policy.
- Handled customer data securely and reported any risks or breaches when identified to protect customers and the business.
- Supported with management tasks.
- Accurately managed branch cash holding ensuring ATMs were appropriately stocked and that excess cash was kept to a minimum.
Supervisor
Safeway Stores PLC
Bristol
06.2000 - 05.2001
- Responsible for receiving and checking accuracy of stock deliveries.
- Safely and efficiently unloaded the lorries using appropriate tools.
- Responsible for breaking down the deliveries into their relevant departments and support colleagues with replenishment duties.
- Identified replenishment priorities and ensured that colleagues worked these areas first to provide the best customer experience.
Night Replenishment Assistant
Sainsbury's PLC
Bristol
04.1995 - 06.2000
- Responsible for maintaining stock levels and the dressing and presentation of the department up until store closing.
- Prepare department for delivery and for the day team the following morning, rotating stock to reduce loss and risk of environmental health inspection failures.
- Working independently and flexibly to support other departments at short notice.
Education
7 GCSEs -
Merrywood School
BristolSkills
- Organised and efficient
- Excellent time management skills
- Exemplary customer service
- Friendly, polite and approachable
- People-oriented and culturally aware
- Respectful, patient and supportive
- Trustworthy, responsible and takes ownership
- Loyal, dedicated and hardworking
- Resourceful and resilient nature
- Flexible and adapts to change
- Responds well to feedback, curious and always ready to learn
- Works well independently or collaborating with the team
- Complex problem solver
- Complaint resolution expertise
- IT literate
- Experienced with premises, safe and strongroom key control
- Alarm systems administration
- Data Protection policy adherence
- Record keeping, reporting and documentation experience
- Cash handling expertise
- Relationship management
- Stock ordering systems experience
- Revenue generation
- Regulatory compliance
- Strong team-builder
Timeline
Branch Manager
Lloyds Bank
02.2021 - 06.2024
Customer Service Supervisor
Lloyds Bank PLC
04.2016 - 02.2021
Personal Banker
Lloyds Bank PLC
03.2007 - 04.2016
Customer Service Assistant
Lloyds Bank PLC
05.2001 - 03.2007
Supervisor
Safeway Stores PLC
06.2000 - 05.2001
Night Replenishment Assistant
Sainsbury's PLC
04.1995 - 06.2000
7 GCSEs -
Merrywood School