Benjamin Tiller
Cardiff
Summary
An ambitious and commercially focused retail leader with extensive experience managing a flagship store within a high-volume environment. Recognised for developing high-performing leadership teams, driving operational excellence and delivering sustainable commercial results through coaching and empowerment. Passionate about influencing beyond my own store, partnering with key stakeholders and building future talent, I am now seeking to progress into an Area Manager role where I can support multiple stores to achieve exceptional performance and colleague engagement.
Overview
20
20
years of professional experience
Work history
Store Manager
Primark
Cardiff
2024.02 - Current
- Lead one of Primark's top 10 UK stores with full accountability for commercial performance, operational excellence and development of large, diverse leadership team.
- Delivered LFL sales growth by empowering managers to take ownership of performance, make confident decisions and drive results within their own departments.
- Created high-performance culture where leaders are coached to challenge, innovate and continuously improve customer experience, visual journey and operational excellence
- Developed future leaders through structured coaching, succession planning and tailored development, building strong leadership pipeline and increasing internal progression.
- Partnered closely with my People & Culture Business Partner to shape store people strategy, driving talent reviews and quality MYP, succession planning, colleague engagement, organisational capability and leadership development to support both current and future store and area needs.
- Inspire and align leadership team behind a clear vision, ensuring business priorities are consistently translated into action across every department.
- Lead through influence rather than direction, creating an environment of accountability where leaders feel trusted, supported and empowered to deliver their own success.
- Led EHS and OPS manager to drive operational excellence by embedding robust compliance, stock loss prevention and health and safety standards through strong leadership ownership.
- Partner with senior stakeholders and cross-functional teams to successfully deliver strategic initiatives, marketing campaigns and business change within a high-volume retail environment.
Store Manager
Primark
Monks Cross, York
2022.08 - 2024.02
Store Manager
Primark
York Coppergate
2018.10 - 2022.08
Assistant Manager
Primark
Monks Cross York
2016.03 - 2018.09
Senior Department Manager
Primark
Leeds Trinity
2013.09 - 2016.02
Assistant Store Manager
TK Maxx
Bradford / Huddersfield
2010.07 - 2013.09
Store Manager
Screwfix
Halifax
2008.12 - 2010.07
Assistant Store Manager
Screwfix
Halifax
2008.01 - 2008.12
Trainee Floor Manager
H&M
Manchester - Trafford Centre
2006.08 - 2007.12
Education
Hipperholme Grammar School
CIPD
Level 5 Skills
- Strategic Leadership
- Commercial Acumen
- Leading Through Others
- Coaching & Developing Leaders
- Talent & Succession Planning
- Stakeholder Influencing
- People & Culture Partnership
- Operational Excellence
- Performance & KPI Management
- Customer Experience Leadership
- Continuous Improvement
- Change Leadership
Timeline
Store Manager
Primark
2024.02 - Current
Store Manager
Primark
2022.08 - 2024.02
Store Manager
Primark
2018.10 - 2022.08
Assistant Manager
Primark
2016.03 - 2018.09
Senior Department Manager
Primark
2013.09 - 2016.02
Assistant Store Manager
TK Maxx
2010.07 - 2013.09
Store Manager
Screwfix
2008.12 - 2010.07
Assistant Store Manager
Screwfix
2008.01 - 2008.12
Trainee Floor Manager
H&M
2006.08 - 2007.12
Hipperholme Grammar School
CIPD