Benjamin Sykes

• Collected, sorted, and delivered parcels to residential and commercial addresses within assigned routes.
• Maintained excellent customer service, ensuring parcels were delivered accurately and on time.
• Used handheld devices and route planning systems to scan parcels, record deliveries, and obtain proof of delivery.
• Managed time effectively to meet strict delivery deadlines while maintaining safety and compliance with road regulations.
• Handled parcels of varying sizes and weights with care, following health and safety procedures.
• Resolved delivery issues promptly, including re-deliveries, customer queries, and route adjustments.
• Kept accurate records of deliveries and returns while safeguarding confidential customer information.
• Represented the company professionally at all times, maintaining a positive and friendly approach.

• Working with small to medium-sized businesses across the UK to develop tailored digital advertising solutions that drive growth and improve online visibility.
• Consulting with clients to understand their business needs and recommending appropriate digital advertising strategies including PPC, SEO, website creation, and display advertising.
• Managing a portfolio of clients and maintaining regular communication to ensure satisfaction and results.
• Creating and delivering proposals and presentations that align digital marketing products with client goals.
• Meeting and exceeding monthly sales targets through effective pipeline management and relationship-building.
• Using CRM tools to manage client interactions and maintain accurate sales activity records.
• Staying up to date with the latest digital marketing trends and tools to provide expert advice to clients.
• Collaborating with internal teams to ensure campaigns are delivered efficiently and clients receive optimal service.

• B2B marketing, contacting business owners in the US to discuss problem areas in their business and what solutions we could offer with the close relationship of suppliers we have.
• Out bound calling potential customers who have made previous enquiries on the site.
• Cross selling opportunities by identifying problem areas in the customers business.
• Lead generation.
• CRM.
• Providing constant feedback to colleagues in training sessions.
• Cold call people using a information gathered on our site from a previous enquiry.
• Answer incoming calls from prospective customers.
• Provide information about product’s features and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Go the “extra mile” to meet targets set on an hour daily and weekly basis.
• Keep records of calls and sales and record useful information.

• Having responsibility of 6 vessels and 30+ technicians attending to the maintenance of Wind turbines for London Array.
• Manifesting the staffing and jobs required to each vessel daily.
• Raising additional jobs through the MORS system whilst the techs are in the field.
• Signing off jobs and closing them down making sure correct materials and hours have been assigned to the specific jobs.
• Maintaining health and safety offshore/ onshore, by connecting with the techs in the field and making sure anything they felt was unsafe is raised through the Sphera cloud to be investigated and analysed.
• Overseeing the consumption of parts on each job to be invoiced to the client.
• Processing fault reports of parts that have been exchanged in the field to determine if it is a manufacturers fault of a wear and tear status to avoid future parts doing the same.
• Maintaining the costing range being kept within the KPI margins as agreed with the client.
• Checking and processing time sheets daily.
• Meticulous administration of Siemens Gamesa Renewable Energy wind farm sites including technical and commercial record-keeping and clear separation of costs between service and warranty activities in line with the customer contract.
• Raise, schedule and allocate planned and unplanned maintenance activities in conjunction with Siemens Gamesa Renewable Energy field staff and customer personnel via SAP system.
• Maintain efficient timescales for planned maintenance activities and create daily and weekly plans for site team as required, optimising the deployment of CTVs.
• Control and technical verification within SAP system; collation of time data and parts consumption to allow billing and parts replenishment to be initiated.
• Ensure maintenance and troubleshooting activities are aligned to business objectives and customer requirements.
• Co-ordinate the preparation/provision of HSE related documentation and ensure all work is carried out in line with UK legislation.
• Co-ordinate record keeping, reporting and documentation archives to support full service and maintenance history.

• In January 2022, I returned to the Test & Trace contract as a Deputy Operations Manager with responsibility for 11 sites in South London and Kent including Mobile Testing Units and approximately 700 staff.
• Overlooking the management of sites on day-to-day running’s to make sure they are in line with the clients expectations.
• Making sure the expectations are met with the client through specific KPI’s that have been previously agreed.
• Assisting the client (UKHSA/DHSC) in site audits and overcoming any shortfalls by making changes to reflect positive change.
• Reconciling daily pay of sites from management to operative level.
• Communicating with Payroll to discuss and resolve and pay queries raised by staff.
• HR requirements of the role included: note taking, chairing grievance meetings, chairing disciplinary hearings, conducting investigations.
• Conducting daily welfare Teams calls with management, a chance for them to discuss any issues / potential issues.
• Maintain the correct staffing levels as agreed by the client by recruitment or by utilising agency sources.
• Raising purchase orders (PO’s) for staffing or stock weekly.
• Full 360 of the process from mobilisation to demobilisation of sites. (part of the biggest demobilisation in the history of Mitie).
• Planning of Mobilisation and demobilisation projects.
• Managing of logistics throughout mobilisation and demobilisation projects.
• During the demobilisation of the sites conduction redundancy consultations with staff that had been with the firm for over 2 years highlighting that they were at risk of redundancy as well as discussing the redundancy packages with them.
• During the demobilisation reviewing staffs key skills to determine how and where we could distribute them into the main business of Mitie, working directly with the recruitment managers to get them reassigned to new contracts.
• Successfully over 40% in my area was moved over to other roles within the business.

• After highlighting myself on various mobilisation projects setting up either quarantine hotels or test sites, I finally got an opportunity to display my leadership skills and took over the security staff at a refugee hotel harbouring refugee children.
• I was in charge of 24 security staff as well as 6 testing staff.
• Managing testing/ security staff to help achieve the day-to-day KPI’s of the site/hotel.
• Attending many projects in mobilising Red Hotels or normal Covid 19 sites.
• Helping patients perform the covid 19 test.
• Processing the tests.
• Guiding traffic.
• Cleaning and sanitising.
• Monitoring levels to make sure it stays within the SOP’s.
• Trained new security officers on safety protocols and company standards.
• Reported daily activity, incidents, audits, safety repairs and irregularities.
• Held routine and surprise drills to keep help security team members practice response plans.
• Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
• Completed investigations of security incidents and wrote reports for the permanent record.
• Recorded required data for incident reports and files in a timely manner.
• Maintained team compliance with professionalism guidelines and security team standards.
• Supervised property entrances and exits and monitored employee safety.

• Having moved back to the UK very shortly before the pandemic and watching it unfold I decided that I should step up on the frontline to help with the testing sites to fight against the Covid19 Virus.
• Helping patients perform the covid 19 test.
• Processing the tests.
• Guiding traffic.
• Cleaning and sanitising.
• Monitoring levels to make sure it stays within the SOP’s.
• Completed logs and job reports for service calls at end of shift.
• Stepped in as Supervisor on a number of occasions (helping supervisor staff to make sure they are following the correct procedures and have everything they need to complete the Job at hand).
• Stepped in as Site lead on a few occasions, running and operating the testing site with approximately 30-40 staff each shift.

I moved to Asia back in March 2013 where I supported myself with Various freelance projects utilising my skills within my sales background.

• Promoting and selling products over the phone via cold calling and warm calling.
• Generating leads through cold calling and promoting various products that could suit the client’s needs.
• Marketing products online or over the phone.
• Selling and promoting financial products over the phone (derivatives and equities).
• Training sales staff on the 360 aspects of selling from lead generation through to closing of the sale.
• Collaborated sales teams obtain information to create effective sales strategies, such as customer requests and recurring issues.
• Conducted thorough analysis on target markets by sending surveys, assessing CRMs, holding focus groups and managing interviews.
• Used CRM to send targeted email campaigns to customers, designed to increase awareness of new products and grow sales.
• Tracked and documented sales data to analyse growth required and targets achieved.
• Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth.
• Conducted thorough market and competitor research to obtain a better understanding of trends and identify growth opportunities.
• Maintained outstanding customer relationships by providing excellent support and solving queries both over the phone and in person.
• Identified decision-makers at companies and built contacts to underpin sales efforts.
• Maintained market and competitor awareness through regular research into activities, trends and progress.
• Contacted customers after sales to assess satisfaction and offer additional products and services.
• Enabled company growth by proactively cold calling leads and building extensive network of commercial clients.
• Kept clients updated on latest relevant deals by sending targeted newsletters using company CRM software.
• Maintained extensive knowledge of product range to knowledgeably answer customer queries and deliver professional presentations.
• Monitored market conditions and competitor actions impacting company sales activities.