Benjamin Scanlan

• Assisting qualified electricians on a range of domestic and commercial projects, supporting with electrical installations, maintenance work, fault finding, and general site preparation, to help jobs run smoothly and efficiently.
  
• Follow all health and safety procedures on site, including using tools and equipment correctly, keeping work areas clean and organised, and ensuring materials are handled safely at all times.
  
• Work closely as part of a team to complete jobs within deadlines, carrying out tasks such as cable pulling, lifting and moving materials, chasing walls, tidying work areas, and helping electricians with day-to-day site duties.

This role gave me valuable hands-on experience within the electrical industry and helped me develop practical skills, confidence on site, teamwork, communication, and a strong understanding of working safely and professionally alongside experienced electricians, and allowed me to expand my knowledge and a want to persue electrics as a further career.

• Worked as an electrical labourer on the Bristol Crown Court project as a subcontractor for Ventol on night work, assisting qualified electricians with the installation of fire alarm systems throughout the building while following detailed site instructions, safety procedures, and project requirements.
  
• Supported day-to-day site operations by carrying out tasks such as pulling cable, preparing containment, lifting and moving materials, organising tools and equipment, and assisting with the fitting and positioning of fire alarm devices to help keep work running efficiently and on schedule.
  
• Worked in a fast-paced live construction environment while maintaining high health and safety standards at all times, keeping work areas clean and organised, as the site was still active during the day, communicating effectively with the team, and adapting to different tasks and responsibilities across the project.

This role helped me gain further hands-on experience within the electrical industry, improving my understanding of fire alarm installations, teamwork, site safety, and working professionally on large-scale commercial projects alongside experienced electricians and contractors.

• Implemented and customised a Point of Sale system, significantly enhancing stock accuracy, eliminating discrepancies, and streamlining operational reporting for weekly reviews.
• Developed an in-person customer feedback and analytics platform and re-engineered the booking process by integrating real-time availability and contact channels, driving increased summer bookings and operational efficiency.
• Acquired a higher amount of management experience by coordinating booked events, supporting catering needs, and ensuring all events were properly ran, all while balancing academic commitments, restaurant employment, and technical placements.

This experience differed from my past technical experience, as this role emphasized independent solution design, small-business operational improvements, and direct customer interaction, whereas before I focused on supporting large-scale, real-time technical systems within structured engineering teams, giving me experience in self lead work and team based work.

• Provided outstanding customer service at Koi Ki, welcoming guests, taking orders, offering menu recommendations, and ensuring an exceptional dining experience.
• Coordinated with kitchen and bar teams to maintain seamless service during high-demand periods, demonstrating adaptability and teamwork.
• Operated behind the bar, preparing drinks and maintaining a clean, organised workspace to support overall service experience for customers

This role taught me how to stay calm and focused under pressure, manage multiple tasks at once, and deal with unexpected issues in a professional manner. I became confident in speaking to a wide range of people and learned how to read a situation to offer the right kind of service, whether that meant being quick and efficient, or taking time to chat with guests.