Summary
Overview
Work history
Education
Skills
Timeline
Generic
Benjamin Sarpong-Broni

Benjamin Sarpong-Broni

Walthamstow,London

Summary

I am a professional, personable, and highly communicative individual with experience across luxury hospitality, customer engagement, and facilitation roles. With a proven ability to build rapport quickly, represent premium brands with confidence, and adapt communication style to a wide range of people, I strive to work in environments that cater to these strengths. My background is in performance and public-facing work which enhances professionalism, presentation, and problem-solving. I'm seeking a front-facing or support role in a dynamic corporate environment.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Customer Engagement & Sales Agent

Freddies Flowers
London
2023.09 - 2026.01
  • Spoke directly with customers who had cancelled subscriptions, identifying concerns and motivations
  • Successfully re-engaged clients by clearly communicating brand improvements and tailored offers
  • Built trust and rapport through active listening and confident communication
  • Represented a premium lifestyle brand with professionalism and consistency
  • Developed strong persuasion, objection handling, and relationship-building skills

Drama Workshop Facilitator

SIC Arts
London
2022.09 - 2025.09
  • Designed and delivered engaging 2.5-hour creative workshops for young people aged 12–15
  • Led groups with confidence, structure, and clear communication
  • Adapted sessions to different learning styles and group dynamics
  • Built positive relationships with students, staff, and programme organisers
  • Demonstrated leadership, organisation, and presentation skills

Bellhop / Front of House Assistant

The Twenty Two Hotel, Mayfair
London
2022.09 - 2023.02
  • Delivered high-end customer service within a luxury five-star hotel environment
  • Assisted guests with luggage, enquiries, reservations, and bespoke requests
  • Maintained a calm, professional manner while working in a fast-paced setting
  • Acted as a key point of contact between guests, reception, concierge, and management
  • Ensured a seamless guest experience aligned with the hotel’s premium brand standards

Education

Associate of Arts -

Professional Acting & Performance Training
London

Bachelor of Arts - Drama & Journalism

The University of Northampton
Northampton
2010.09 - 2014.06

Skills

    Customer Service & Client Relations
    Front of House & Hospitality Operations
    Sales & Persuasion
    Professional Communication
    Time Management & Organisation
    Public-Facing Presentation
    Team Collaboration
    Problem Solving

Timeline

Customer Engagement & Sales Agent

Freddies Flowers
2023.09 - 2026.01

Drama Workshop Facilitator

SIC Arts
2022.09 - 2025.09

Bellhop / Front of House Assistant

The Twenty Two Hotel, Mayfair
2022.09 - 2023.02

Bachelor of Arts - Drama & Journalism

The University of Northampton
2010.09 - 2014.06

Associate of Arts -

Professional Acting & Performance Training
Benjamin Sarpong-Broni