Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
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Benjamin Sachse

Coventry,Warwickshire

Summary

I am a dynamic and detail-oriented Business Analyst and Consultant, offering a robust background in a corporate setting with a focus on technology and digital initiatives. My career is marked by a deep expertise in driving digital transformation projects, underpinned by a solid foundation in project management and an unwavering commitment to achieving excellence in every endeavor.


What sets me apart is my keen ability for innovative thinking, where I consistently apply creative solutions to complex problems in the digital realm. This skill has been instrumental in navigating the ever-evolving landscape of technology and digital strategies.


My proficiency lies in engaging effectively with clients to thoroughly understand their needs, providing them with insightful data analysis, and developing strategies that not only meet but exceed their expectations. This client-centric approach ensures that the strategies are not only innovative but also practical and tailored to specific client requirements.


In fast-paced environments, I excel in leveraging my skills in data analysis and performance optimisation. This expertise is crucial in enhancing business operations, refining decision-making processes, and driving significant improvements in overall performance.


I am recognised for my collaborative approach, working seamlessly across various teams to align project goals with business objectives and ensure the timely delivery of project outcomes.


Beyond technical expertise, I bring a unique blend of strategic thinking and a client-centric focus. I am passionate about contributing these skills to a forward-thinking organisation, aiming to forge new paths in digital transformation and business strategy.


I am eager to collaborate with like-minded professionals who are committed to pushing the boundaries of what's possible in the realm of technology and business.

Overview

5
5
years of professional experience
1
1
Certification

Work history

Associate Consultant - Digital Advisory

Cognizant
London
01.2022 - 09.2024
  • Strategic Digital Transformation:
    Direct digital overhaul processes in public and private sectors with in-depth industry knowledge and strategic insight. Spearheaded digital transformation projects focusing on operational enhancement and organisational restructuring, ensuring alignment with overarching business goals.
  • Client Engagement:
    Foster strong stakeholder relationships, aligning digital strategies with needs. This approach has consistently led to higher satisfaction levels and successful outcomes in digital projects, demonstrating my commitment to client-centric solutions.
  • Analytical Problem-Solving:
    Conduct root cause analyses and data assessments, combining innovative thinking with analytical expertise. My approach to identifying issues and conceptualising strategic, data-driven solutions has added measurable value to client organisations.
  • Project Coordination & Management:
    Oversee significant segments of digital transformation projects, coordinating with cross-functional teams. My focus on managing resources efficiently, adapting to evolving project needs, and ensuring timely, within-scope delivery underlines my project management proficiency.
  • Digital Governance:
    Initiate digital governance protocols to establish frameworks for managing digital assets and risks. My leadership in mapping out strategic directions and milestones for technology adoption and integration has been pivotal in digital strategy execution.
  • Service Design:
    Lead service design initiatives, optimising customer experiences and service delivery through user-centered design and process improvements. These efforts have driven advancements in organisational capabilities, competitiveness, and digital maturity, showcasing my ability to transform service models.

Data & Performance Specialist

Edgewell Personal Care
High Wycombe, Buckinghamshire
08.2021 - 11.2021
  • Data Analysis & Market Insight:
    Conducted comprehensive data analysis for over 25 leading brands, extracting critical insights to shape marketing and product development strategies. This approach directly contributed to an increase in market share by effectively addressing key market trends and customer preferences.
  • Process Efficiency Improvement:
    Demonstrated strong abilities in identifying and addressing inefficiencies within organisational processes. Employed root cause analysis methodologies to pinpoint areas of improvement, facilitating substantial cost savings and operational enhancements.
  • Advanced Data Visualization & Reporting:
    Developed and deployed advanced data visualizations and reports. This initiative significantly contributed to informed decision-making across the organization, enabling stakeholders to derive meaningful insights from complex data sets.
  • Performance Metrics & Trend Analysis:
    Identified key performance indicators and analysed trends, transforming raw data into compelling, actionable narratives. This expertise increased the organization's competitiveness by making complex data more accessible and actionable for stakeholders, thereby informing strategic decisions.

Virtual Customer Service Associate

Amazon
London
08.2020 - 08.2021
  • Customer Feedback System Implementation:
    Developed and implemented a customer feedback loop, effectively addressing immediate customer concerns and garnering insights for long-term service enhancements. Demonstrated proficiency in resolving a wide range of customer queries promptly and effectively, leading to improved customer satisfaction and service quality.
  • Process Improvement Leadership:
    Played a pivotal role in driving change within process improvement panels, specifically addressing Service Level Agreement (SLA) issues. Actively contributed to the development and implementation of innovative strategies, enhancing overall service quality and operational efficiency.
  • Multichannel Customer Query Resolution:
    Navigated and resolved diverse and complex customer queries across various communication channels, including phone, email, and live chat. Implemented a unified approach to customer service, ensuring consistency and high quality in all responses, thereby enhancing the customer experience and maintaining service standards.

Business Development Representative

Cvent
London
01.2020 - 04.2020
  • Resilience in Sales Environments:
    Demonstrated exceptional resilience and dedication in challenging sales scenarios, particularly in cold-calling. This approach was instrumental in securing new customer accounts across diverse industries, consistently surpassing sales quotas through tenacity and skillful persuasion.
  • Comprehensive Needs Assessments:
    Conducted thorough needs assessments for each prospect, gaining a deep understanding of their unique requirements and business challenges. This allowed for the crafting of customised solutions that not only met but often exceeded the prospects' expectations, leading to successful sales and client satisfaction.
  • Pipeline Development & Strategic Outreach:
    Developed and maintained a robust pipeline of potential clients through diligent follow-ups and strategic outreach efforts. This proactive approach contributed significantly to the company's market expansion and revenue growth, showcasing a keen ability to nurture and convert leads into valuable customer relationships.

Allocation Analyst

TJX Europe
Watford, Hertfordshire
07.2019 - 10.2019
  • Sales Trend Analysis & Reporting:
    Directed in-depth analysis of sales trends and compiled comprehensive reports, utilizing advanced analytical tools and methods. Successfully anticipated consumer buying patterns and emerging product trends, significantly contributing to strategic inventory planning and decision-making processes.
  • Customized Allocation Strategies:
    Executed tailored allocation strategies for both physical stores and eCommerce platforms. This approach was specifically designed to optimize inventory distribution and enhance sales performance, demonstrating a keen understanding of different sales channels and customer behaviors.
  • Challenge Resolution & Impact Minimization:
    Addressed and effectively resolved a range of challenges, from supply chain disruptions to quality control issues. My proactive management in these areas minimized potential impacts on sales and customer satisfaction, showcasing an ability to maintain operational efficiency and service quality in complex situations.

Education

Master of Science - Business Analytics

University of Warwick - Warwick Business School (WB
Warwick, Warwickshire
09.2024 -

Bachelor of Arts - International Management

HTWK Leipzig
10.2014 - 11.2018

Skills

Quantitative and Analytical Skills
  • Quantitative Analysis
  • Data Analysis
  • Statistical Analysis
  • Mathematical Modeling
  • Forecasting and Predictive Analytics


Programming and Technical Skills
  • Python
  • R
  • SQL
  • Machine Learning
  • Data Visualization (Tableau, Power BI)
  • Agile Methodology


Communication and Collaboration
  • Effective Communication
  • Stakeholder Engagement
  • Cross-functional Collaborations
  • Client Solutions Development
  • Cross-Cultural Communication Skills


Soft Skills and Professional Traits
  • Problem Solving
  • Decision-Making
  • Attention to Detail
  • Adaptability and Resilience
  • Self-Motivation and Initiative
  • Working Under Pressure
  • Time Management
  • Strategic Planning
  • Active Listening
  • Entrepreneurial Spirit
  • Change Management

Certification

  • BCS Foundation Certificate in Business Analysis v4.0 (by the BCS Chartered Institute for IT
  • AWS Certified Cloud Practitioner

Languages

German
English
French

Affiliations

  • Technology
  • Programming
  • Consulting
  • Travel & Cultural Exploration
  • Fitness & Sports
  • Poker
  • Chess
  • Cooking
  • Hiking
  • Content Creation
  • Video Editing
  • Reading (fiction and non-fiction)

Timeline

Master of Science - Business Analytics

University of Warwick - Warwick Business School (WB
09.2024 -

Associate Consultant - Digital Advisory

Cognizant
01.2022 - 09.2024

Data & Performance Specialist

Edgewell Personal Care
08.2021 - 11.2021

Virtual Customer Service Associate

Amazon
08.2020 - 08.2021

Business Development Representative

Cvent
01.2020 - 04.2020

Allocation Analyst

TJX Europe
07.2019 - 10.2019

Bachelor of Arts - International Management

HTWK Leipzig
10.2014 - 11.2018

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Benjamin Sachse