Benjamin Ross

I am a highly motivated young professional with a Business Management degree, graduating in 2022. Having spent 12 years of my youth in France, I became fluent in French, which has been invaluable in my career so far. After gaining experience in French customer service at Trainline, I transitioned to my current role as a Product Reviews Specialist at DriverReviews in September 2023. Here, I have developed a diverse skill set spanning marketing, project management, and data analysis. I am passionate about continuous learning and adaptability, recognizing that the evolving business landscape demands an “infinite learner” mindset. My goal is to build a long and successful career by embracing new challenges and expanding my expertise.

2:1 Honours Degree in Business Management

Marketing

• Extracting insights from data to identify trends, preferences, and areas for improvement
• Optimising email campaigns and surveys using the SendGrid platform to boost engagement, conversion rates and performance tracking
• Running spam reports and conducting sample tests to ensure emails do not filter into junk folders
• Structuring content effectively to enhance search SEO and drive website engagement
• Conducting A/B testing and optimizing campaign elements to maximize effectiveness
• Analysing data using Google Analytics to tailor strategies to different customer segments across different countries
• Integrating AI technology to summarize content, ensuring accuracy and eliminating bias
• Conducting primary and secondary research to better understand customer needs and behaviors
• Proficient in the use of Google Analytics (GAIQ certificate)

Project Management

• Managed ongoing projects using Trello to track tasks, deadlines, and team progress
• Created detailed flowcharts to identify blockers and track project progress
• Utilised the appropriate resources and strategies to overcome obstacles and maintain project momentum
• Collaborated with team members to ensure smooth execution and timely completion of projects
  

Communication and Time Management

• Strong relationship management skills, succesfully maintaining and maximising relationships with clients from various countries
• Clear and effective communication with internal and external teams to ensure alignment and success
• Performed multiple presentations in front of local and international groups of employees
• Excellent customers service skills to help fix issues and ensure they have the best possible experience
• Understanding of how to address situations within a team using communication-based plans
• Achieved time-restricted goals to meet KPIs with high level of quality and attention to detail

IT

• Advanced proficiency in Excel, with expertise in data manipulation, analysis and reporting
• Advanced proficiency in PowerPoint, creating impactful presentations and visual reports
• Adept in the use of Windows and IOS systems

Languages

• Fluent in written and oral French
• Conversational Italian
• Basic Spanish
  
  

• MVP mentor in school helping younger students deal with bullying
• Won the SERYFA u17s, u19s & u20s Football league and league cups with Spartans FC
• Won the school Football regional league in 2017
• Maintaining a social media presence through apps such as Instagram
• Keen interest in Formula 1
• Strength training and cardio

Dianne Begbie

Store Manager

ALLSAINTS

07769118184

diane.begbie@allsaints.com

Craig McCauley

Store Manager

SCOTMID

07769319133

snapmcauley@gmail.com