Summary
Overview
Work History
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Benjamin Norgrove

Anglesey

Summary

Dynamic and results-driven professional with a strong proficiency in solution development and analysis, complemented by exceptional negotiation effectiveness. Demonstrates outstanding multitasking proficiency and time management strategies, ensuring efficient project execution. Highly skilled in Microsoft Office, with a proven ability to make decisive and quick-thinking decisions. Committed to leveraging these skills to drive organisational success and achieve strategic objectives.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

999 Operator

BT
Bangor, Gwynedd
08.2024 - 04.2025
  • Ensured accurate recording of detailed information to facilitate timely interventions.
  • Provided immediate telephonic assistance during emergencies, saving lives.
  • Competently managed over 100 calls per hour in high-pressure scenarios.
  • Employed effective problem-solving strategies for swift case resolution.
  • Maintained strict confidentiality guidelines, preserving caller privacy at all times.
  • Executed precise data entry through proficient use of computer systems.

Bartender

The Benllech pub
Benllech, Anglesey
02.2023 - 08.2024
  • Executed till operations, managed cash and card transactions, and produced end-of-day profit reports.
  • Trained new staff members to uphold high service standards.
  • Conducted regular inspections to ensure compliance with health and safety regulations.
  • Balanced cash at day's end, aligning all transactions with sales records.
  • Prepared floats for following days and identified discrepancies in transactions.

Customer Services

Dunelm
01.2020 - 01.2023
  • Answering emails, taking calls, usage of live chat via Facebook/twitter for customers, suppliers and delivery services, usage of excel for stock checking with suppliers/stores.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Dunelm Mill
Bangor
01.2017 - 01.2020
  • Company Overview: Bangor
  • Supporting various departments throughout the store whilst ensuring customer satisfaction.
  • Ensuring the store is running smoothly.
  • Dealing with customer complaints.
  • Working on the tills and cash handling.
  • Providing excellent customer service.
  • Bangor

Voluntary Carer

01.2013 - 01.2016
  • I provided care for an individual with a mental health disability.
  • Providing them with medication.
  • Supporting them during appointments.
  • Keeping up to date with their details and information.

Waiter / Assistant Manager

Coffee Cups
Amlwch
01.2010 - 01.2015
  • Company Overview: Amlwch
  • I worked at a sea-side restaurant as a waiter, and progressed onto assistant manager in charge of a small team.
  • Serving hot meals to customers.
  • Clearing tables and general upkeep of the kitchen and dining area.
  • Till operation and cashing up at the end of the day.
  • Regular routine checks.
  • Providing comprehensive briefings and handovers to teams.
  • Amlwch

Education

Degree - Accounting and Finance

Bangor University
Bangor, Gwynedd
09.2017 - 05.2021

Access to High Education - Humanities and Social Science – Level 3 Diploma

Coleg Menai

Paediatric First Aid - Level 3

IT and English - Level 3

GCSE's - ICT, English Literate and Language, Biology, Physics, Maths, Chemistry, R.E

Ysgol David Hughes

Skills

  • Solution development and analysis
  • Negotiation effectiveness
  • Multitasking proficiency
  • Time management strategies
  • Microsoft Office proficiency
  • Decisiveness and quick thinking

Custom

I enjoy various outdoor activities, such as rock climbing and swimming. I also enjoy reading, travelling the world exploring different cultures, experiencing new foods making memories that will last.

Affiliations

  • climbing
  • hiking
  • travel
  • reading

References

References available upon request.

Timeline

999 Operator

BT
08.2024 - 04.2025

Bartender

The Benllech pub
02.2023 - 08.2024

Customer Services

Dunelm
01.2020 - 01.2023

Degree - Accounting and Finance

Bangor University
09.2017 - 05.2021

Dunelm Mill
01.2017 - 01.2020

Voluntary Carer

01.2013 - 01.2016

Waiter / Assistant Manager

Coffee Cups
01.2010 - 01.2015

Access to High Education - Humanities and Social Science – Level 3 Diploma

Coleg Menai

Paediatric First Aid - Level 3

IT and English - Level 3

GCSE's - ICT, English Literate and Language, Biology, Physics, Maths, Chemistry, R.E

Ysgol David Hughes

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