Benjamin Neill
Pont-y-clun,Rhondda Cynon Taf
Summary
An individual with great experience in customer service, being able to effectively communicate and interact with customers to understand and meet their needs. A sales-focused professional with a strong ability to prioritise and organise tasks effectively. An excellent communicator who thrives in fast-paced and dynamic environments, committed to delivering results and contributing to team success. Eager to learn and develop new skills, with a strong eye for design and attention to detail.
Overview
5
5
years of professional experience
Work history
Inside Sales Apprentice
Rockwool
Pencoed, Bridgend
2024.10 - Current
- Support the sales team by managing customer accounts and contacts within the CRM system to ensure accurate and up-to-date sales data.
- Prepare and issue sales quotations to merchants and distribution partners, supporting the conversion of enquiries into orders.
- Act as a point of contact for merchants and distributors, handling sales enquiries and providing timely follow-up on quotes.
- Update and track sales opportunities within the CRM, helping monitor pipeline activity and customer engagement.
- Assist with maintaining strong relationships with merchants and distributors through effective communication and account support.
- Develop a solid understanding of sales processes, pricing structures, and distribution channels within a commercial environment.
- Progressing through a Level 3 NVQ in Business Administration while gaining practical experience through work at Rockwool.
Retail worker
Tesco
Talbot Green, Rhondda Cynon Taf
2023.08 - 2024.10
- Helped and engaged with customers to support them in finding items that they required, their queries and advised them on quality, suitability and value for money on products.
- Went out on the shop floor to collect items that had been ordered by online customers.
- Unloaded prepared orders that had been collected from the shop floor that was then needed to be sent out into a DOT COM van to be delivered to customers.
- Loaded DOT COM vans with prepared customer orders and provided training to team members in the DOT COM department.
- Trained on the bakery department, to prepare and sell fresh products to customers.
- Flexible and was willing to work outside of contracted hours, including extra shifts during the week and night shifts to cover sickness or absence.
Bartneder
Whitehills Sports Bar
Brynna, Rhondda Cynon Taf
2023.05 - 2023.08
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Delt with customers on the phone in many different situations.
- Worked well with other colleagues to complete tasks and present a positive work environment.
- Managed the bar solely every Friday night to enhance my initiative skills.
- Dealt with cash and card transactions.
Pizza Maker
Domino's Pizza
Pont-y-clun, Rhondda Cynon Taf
2022.05 - 2023.02
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Maintained strict food health, hygiene and safety standards for the store.
- Dealt with customers on the phone through many different situations.
- Worked well with other colleagues to set the highest standards possible.
Bartender/Waitor
Bryncae Arms
Llanharan, Rhondda Cynon Taf
2021.05 - 2022.01
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Dealt with customers on the phone in many different situations.
- Memorized orders in loud and busy environments to maintain speedy service at peak times.
- Dealt with cash and card transactions.
- Worked well with other colleagues to complete tasks and present a positive work environment.
Education
NVQ Level 3 - Business administration
TSW Training Apprenticeships
Bridgend 2024.11 -
A-Levels - 2 A-levels, 1 As Level
Y Pant Comprehensive School
Rhondda Cynon Taf 2021.09 - 2023.06
GCSEs - 11 GCSE'S C and above
Y Pant Comprehensive School
Rhondda Cynon Taf 2019.09 - 2021.05
Skills
- Team layer
- Self motivated
- Hard working
- Good time management
- Trustworthy
- Computer literate
- Good written and verbal communication skills
- Ability to multitask
- Willingness to learn
- Adaptable and flexible
- Problem solving and providing proactive support
Affiliations
- Playing football with friends for Llanharan FC
- Using the gym
- Playing pool
- Watching sports such as football, MMA, boxing, darts and basketball
- Socializing with friends
- Playing padel
References
Emma Pope - Rockwool:
Phone number (Work) - 07717 695774
Phone number (Personal) - 07792 551210
Email address: emma.pope@rockwool.com
Alex Chute - Rockwool:
Phone number (Work) - 07345 753745
Phone number (Personal) - 07411 493107
Email address - alexander.chute@rockwool.com
Charlotte Kingman - TSW:
Phone number - 07766 752975
Email address - charlotte.kingman@tsw.co.uk
Keith Stokes - Tesco:
Phone number - 07542 663019
Email address - 2799@tesco.com
Timeline
NVQ Level 3 - Business administration
TSW Training Apprenticeships
2024.11 -
Inside Sales Apprentice
Rockwool
2024.10 - Current
Retail worker
Tesco
2023.08 - 2024.10
Bartneder
Whitehills Sports Bar
2023.05 - 2023.08
Pizza Maker
Domino's Pizza
2022.05 - 2023.02
A-Levels - 2 A-levels, 1 As Level
Y Pant Comprehensive School
2021.09 - 2023.06
Bartender/Waitor
Bryncae Arms
2021.05 - 2022.01
GCSEs - 11 GCSE'S C and above
Y Pant Comprehensive School
2019.09 - 2021.05