BENJAMIN MATENGULU
London
Summary
I am a dependable and professional Night Concierge officer with experience in high-end residential buildings and corporate environments.I excel at maintaining a secure, well-organized atmosphere while delivering top-tier service to residents, staff, and visitors during overnight hours. Experienced in access control, monitoring building systems, responding to emergencies, and managing front desk operations with discretion and efficiency. I posses excellent communication, problem-solving skills.I am committed to enhancing the overnight experience by ensuring comfort, safety, and a consistently high standard of service.
Overview
8
8
years of professional experience
Work history
Night security
Regional Security Specialists
Enfield, London
11.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Performed administrative tasks effectively contributing to efficient operations.
- Boosted resident satisfaction with professional and courteous communication.
Door supervisor
Premium Security Services
North Acton, Ealing
04.2024 - 10.2024
- Have great customer communication skills to deescalate and the situation that may arise negatively
- Respond and resolved customer related complaints and concerns
- Keep the public safe from home and protecting private property
- Guarding license premises such as bars, pubs and nightclubs from Unauthorised personel and Disorderly behaviour
- Conduct searches to make sure that people aren’t hiding anything that could be a danger to themselves or others
- Patrol and monitor the venue watching out from negative customer behavior
Courier
Just Eat
Royal Kensington and Chelsea, London
03.2022 - 08.2022
- Gopuff(Courier) Haringey Jan 2023- Mar 2023 (Different job same role and duties)
- Gorillas(Courier) Hackney Oct 2022-Jan 2023 ( Different job same role and duties)
- Developed a sense of the most efficient routes to take for deliveries to avoid high traffic and construction areas
- Alerted customers about delays to pick up or delivery
- Processed payments using mobile payment solutions on handheld devices
- Reviewed lorry load before beginning the route to make sure all packages were on board and secured
Waiter
We Are Talent
Shoreditch, London
03.2017 - 04.2018
- Warmly greeted guests upon arrival to create a welcoming atmosphere
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
- Served high volumes of guests in fast-paced service environments with exceptional customer care
Education
GCSEs - General Curriculum
Northumberland Park Community School
09/2013 - 07/2017
BTECH LEVEL 3 - SPORT SCIENCE
Waltham Forest College
Walthamstow, Waltham Forest 09.2017 - 7 2019
Level1 - Preparing to work in express logistics, understanding carbon awareness and energy management
BACK2WORK
10.2023 - 11 2023
Skills
- Customer service
- Problem-solving
- Equipment maintenance
- Team Leadership
- Team working
- Concierge experience
- Bookkeeping basics
- Key control system operation
- CCTV surveillance system operation
- Security monitoring
- Logbook maintenance
Timeline
Night security
Regional Security Specialists
11.2024 - Current
Door supervisor
Premium Security Services
04.2024 - 10.2024
Level1 - Preparing to work in express logistics, understanding carbon awareness and energy management
BACK2WORK
10.2023 - 11 2023
Courier
Just Eat
03.2022 - 08.2022
BTECH LEVEL 3 - SPORT SCIENCE
Waltham Forest College
09.2017 - 7 2019
Waiter
We Are Talent
03.2017 - 04.2018
GCSEs - General Curriculum
Northumberland Park Community School
09/2013 - 07/2017
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