BENJAMIN MASTERS

Responsible for overseeing bar operations, supporting staff management, and ensuring excellent customer service in a high-paced, customer-facing environment. The role required strong leadership, multitasking, and problem-solving abilities to maintain smooth day-to-day operations, deliver sales targets, and uphold brand standards.

Key Responsibilities

• Assisted in training new staff members and promoting adherence to company procedures and service standards.
• Handled cash management responsibilities, including till operations, cashing up, and reconciling discrepancies.
• Monitored stock levels, supported inventory control, and communicated with managers to ensure product availability.
• Ensured compliance with licensing laws, health & safety, and hygiene regulations.

Key Achievements

• Contributing to a 5.7% increase in revenue for the FY24
• Assisted in the reduction of 17.3% in scope 1 and 2 emissions since financial year 2021.
• Furthermore, contributing to a 3.01% YOY increase in the profit margin