Benjamin Malere
Derby,DER
Summary
A Leeds Beckett University graduate with a sports business management degree, 5+ years of retail experience, customer service, and 3 years of operations assistant experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek a full-time position with professional challenges, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Assistant
David Lloyd Derby
07.2021 - Current
- Provide excellent customer service by greeting members, assisting with their needs, and resolving any issues or complaints promptly
- Answer member inquiries regarding facilities, services, schedules, and memberships
- Conduct regular checks of the facilities, including gyms, pools, locker rooms, and other club areas to ensure they are clean, safe, and well-maintained
- Report and coordinate any maintenance or repair needs with the appropriate departments to ensure timely resolution
- Ensure that all health and safety protocols are followed, including emergency procedures and equipment usage guidelines.
- Assist with administrative tasks such as scheduling, data entry, and maintaining records.
- Assist in the planning and execution of club events and activities, ensuring they run smoothly and efficiently
- Monitor scheduled activities to ensure they start and end on time and that participants adhere to club policies
- Support the training and onboarding of new staff members
- Handle financial transactions, including membership fees, class bookings, and retail sales
- Assist in the promotion and sale of club memberships, providing potential members with information and tours
- Engage with members to gather feedback and enhance their overall experience to improve retention rates
- Use club management software to manage bookings, track attendance, and maintain member information.
- Managed day-to-day department operations with effective workflow coordination.
Hospitality & Catering
Delaware north
08.2017 - Current
- Operate cash registers, handle cash transactions, and provide correct change
- Process credit card transactions
- Adhere to food safety and sanitation guidelines to maintain a safe and clean environment
- Provide high-quality customer service to guests in premium seating areas, such as suites and VIP sections
- Serve food and beverages to guests in hospitality areas, ensuring a pleasant dining experience
- Assist in setting up hospitality areas for events, including arranging tables, chairs, and place settings, and breaking down and cleaning up after events
- Engage with customers in a friendly manner, answer questions about menu items, and ensure customer satisfaction.
- Provide personalised service to guests in luxury suites, including greeting guests, taking orders, and ensuring a comfortable experience
- Set up suites before events, including arranging furniture and stocking supplies, and clean up after events..
- Supported event planning services by coordinating venue bookings, catering arrangements, and equipment rentals as needed.
- Fostered positive relationships with guests through personalised interactions and genuine hospitality.
- Delivered outstanding hospitality and excellent customer service to 20 patrons daily.
CUSTOMER SERVICE ASSISTANT
SAINSBURYS SUPERMARKET DERBY
12.2020 - 07.2021
- The customer service assistant role at Sainsbury's, required me to assist customers, responding to their queries, maintaining store cleanliness and stock, completing paperwork, communicating with customers via phone, scanning products, and processing payments.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Utilized problem-solving skills to address customer queries and complaints.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Monitored inventory levels to ensure adequate stock availability for customers' needs.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Managed 20+ incoming calls each day with utmost professionalism and knowledgeable service.
RETAIL ASSISTANT
JD SPORTS
11.2020 - 01.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
FOOD & BEVERAGE ASSISTANT
NUFFIELD HEALTH DERBY
01.2019 - 03.2020
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Managed cash transactions responsibly while maintaining complete confidentiality regarding sensitive financial information from guests.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Supported event planning and execution, assisting in the arrangement of private parties and special occasions for guests.
- Contributed to menu development by providing input on popular dishes and identifying potential areas for improvement or innovation.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Processed payments and provided receipts to establish proof of transaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
College Work Experience
The Gym Group Derby
05.2017 - 07.2017
- Working with Gym Group Derby allowed me to complete 72 hours of college work experience each term, leading fitness classes and helping customers sign new memberships
- These hours were completed during my free time out of college.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Interacted with customers by phone, email, or in-person to provide information.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Analyzed problems and worked with teams to develop solutions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Arts - Sports Management
Leeds Beckett University
HEADINGLEY CAMPUS, CITY, LEEDS LS6 3QS07.2024
High School Diploma -
Derby Moor Community Sport College
MOORWAY LANE, DERBY, DE23 2FS 06.2017
Level 3 Diploma in Sports - LEVEL 3 BTEC CERTIFICATE IN SPORT
Derby College Broomfield Hall
BROOMFIELD ESTATE, MORLEY DE7 6DN08.2020
Skills
- Good customer servicing
- Verbal and written communication
- Adaptability
- Technical proficiency
- Resilience
- Teamwork
- Problem solving
- Good time management
- Leadership skills
- Positive attitude
Activities
- Football
- Athletics
- Volleyball
- Gym workouts
- Cleaning
- Outdoor adventure activities
Personal Information
Date of Birth: 09/23/2000
References
- Kevin Bunting (BEd), H.E. & F.E. Lecturer & Lead IV Sport, Broomfield Hall Campus, Morley Road, Derby, DE7, 6DN, kevin.bunting@derby-college.ac.uk, 0300 1237890 Ext: 6748, 07980 166692
- Katie Loring, People Manager, Derby County Football Club, Pride Park Stadium, Derby, DE24, 8XL, 01332667572
Timeline
Operations Assistant
David Lloyd Derby
07.2021 - Current
CUSTOMER SERVICE ASSISTANT
SAINSBURYS SUPERMARKET DERBY
12.2020 - 07.2021
RETAIL ASSISTANT
JD SPORTS
11.2020 - 01.2021
FOOD & BEVERAGE ASSISTANT
NUFFIELD HEALTH DERBY
01.2019 - 03.2020
Hospitality & Catering
Delaware north
08.2017 - Current
College Work Experience
The Gym Group Derby
05.2017 - 07.2017
Bachelor of Arts - Sports Management
Leeds Beckett University
High School Diploma -
Derby Moor Community Sport College
Level 3 Diploma in Sports - LEVEL 3 BTEC CERTIFICATE IN SPORT
Derby College Broomfield Hall
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