Benjamin Malere
DERBY,DER
Summary
Experienced property manager and operations assistant with a strong background in hospitality, catering, and customer service. Skilled at coordinating daily activities, managing client relationships, and delivering high-quality service in fast-paced environments. Passionate about fitness and health, bringing a holistic approach to customer care and team support.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Property manager
Houseshare Heroes
Derby, Derbyshire
10.2024 - Current
- Manage multiple rental properties (150 properties), coordinating tenant move-ins/outs, property inspections, and maintenance to uphold high standards and minimise vacancies.
- Resolve tenant issues promptly, ensuring satisfaction and maintaining positive tenant relations.
- Conduct property viewings, communicate terms clearly, and collaborate with solicitors and surveyors to progress sales and lettings.
- Promote properties through digital marketing, networking, photography, and listing platforms to maximise exposure and interest.
- Liaise with property owners regularly, provide updates, and implement cost-effective maintenance plans to preserve property value.
- Develop and implement maintenance strategies to preserve property value and ensure long-term asset quality.
- Conduct daily accounting on all finances, deposits and safe.
Operations Assistant
David Lloyd Derby
DERBY, Derbyshire
07.2021 - Current
- Oversee daily facility checks and enforced health and safety protocols to maintain a clean, safe, and compliant environment.
- Handle administrative duties including scheduling, data entry, record-keeping, and use of club management software for bookings and member data.
- Deliver high-quality customer service by resolving issues promptly and supporting inquiries across phone, email, and in-person channels.
- Support staff onboarding and training to ensure smooth integration and role readiness.
- Promote club memberships through tours and client engagement, contributing to sales growth.
Hospitality & Catering
Delaware north
08.2017 - Current
- Handle cash transactions accurately and provided prompt, high-quality customer service in premium hospitality settings.
- Serve food and beverages in VIP areas, ensuring a seamless and enjoyable guest experience.
- Coordinate event logistics, including venue bookings, catering, and equipment setup, to support smooth event execution.
- Enhance client satisfaction by customising hospitality and catering services to meet specific event needs.
Personal Trainer
David Lloyd Club
01.2023 - 02.2024
- Delivered one-on-one and group training sessions, increasing client retention and satisfaction through personalised fitness programs and consistent support.
- Boosted personal training revenue by 20% by promoting additional services to existing clients.
- Improved client fitness outcomes and reduced injury risk by teaching proper techniques and tracking progress.
- Designed and led custom and specialty fitness programs, maintaining detailed records to support goal-oriented training adjustments.
CUSTOMER SERVICE ASSISTANT
SAINSBURYS SUPERMARKET DERBY
12.2020 - 07.2021
- Resolved billing issues and customer complaints by processing refunds, adjusting bills, and offering effective solutions.
- Delivered exceptional service across 20+ daily calls, building strong customer relationships and driving satisfaction.
- Supported sales growth through effective upselling and product recommendations.
- Trained new team members on customer service best practices, company procedures, and product knowledge.
- Collected and acted on customer feedback to improve service processes and exceed satisfaction goals.
FOOD & BEVERAGE ASSISTANT
NUFFIELD HEALTH DERBY
01.2019 - 03.2020
- Handled cash transactions with accuracy and discretion, ensuring financial confidentiality.
- Supported inventory management by tracking stock and placing timely supply orders.
- Increased revenue through strategic upselling of premium menu items.
- Adapted to shifting schedules and staff shortages, providing reliable and flexible support.
- Contributed to menu development with insights on customer preferences and operational improvements.
- Promoted team efficiency by coordinating tasks during peak service times for smooth operations
Education
Bachelor of Arts - Sports Business Management
Leeds Beckett University
Leeds 09.2020 - 07.2024
Level 3 Diploma in Sports - Level 3 Certificate in Health And Fitness
Derby College Broomfield Hall
DerbyHigh School Diploma - Sports
Derby Moor Community Sport College
Derby 09.2017 - 06.2019
Skills
- Property Management Systems: Podio, PayProp, Deposit Protection Service (DPS)
- CRM & Sales Platforms: Salesforce, Email Marketing Tools, CRM Systems
- Data & Analysis Tools: NVivo, R Studio, MS Project, Microsoft Office Suite
- Marketing & Branding: Digital Marketing Strategies, B2B Sales, Email Campaigns, Branding
- Inventory & Operations: Inventory Management, Inventory Control, Time Scheduling
- Property Management
Technical Skills & Tools
Core Competencies
- Communication & Relationship Building
- Team Leadership & People Management
- Conflict Resolution & Negotiation
- Event Coordination
- Health & Safety Compliance
- Goal-Oriented Approach
- Adaptability & Time Management
Personal Information
Date of Birth: 09/23/2000
References
References available upon request.
Timeline
Property manager
Houseshare Heroes
10.2024 - Current
Personal Trainer
David Lloyd Club
01.2023 - 02.2024
Operations Assistant
David Lloyd Derby
07.2021 - Current
CUSTOMER SERVICE ASSISTANT
SAINSBURYS SUPERMARKET DERBY
12.2020 - 07.2021
Bachelor of Arts - Sports Business Management
Leeds Beckett University
09.2020 - 07.2024
FOOD & BEVERAGE ASSISTANT
NUFFIELD HEALTH DERBY
01.2019 - 03.2020
High School Diploma - Sports
Derby Moor Community Sport College
09.2017 - 06.2019
Hospitality & Catering
Delaware north
08.2017 - Current
Level 3 Diploma in Sports - Level 3 Certificate in Health And Fitness
Derby College Broomfield Hall
Similar Profiles
Ronin LindsayRonin Lindsay
Community Service Volunteer at C.E. Byrd High School, Heroes Run, BAFBCommunity Service Volunteer at C.E. Byrd High School, Heroes Run, BAFB
Carter ReederCarter Reeder
Subcontractor at Heroes Real EstateSubcontractor at Heroes Real Estate
KEVIN SANTOS MATUDIOKEVIN SANTOS MATUDIO
Marketing Executive at Frontline Heroes Facilities ManagementMarketing Executive at Frontline Heroes Facilities Management
Nathalia HarrtstoneNathalia Harrtstone
External Relations Officer at University of DerbyExternal Relations Officer at University of Derby
Simone WilliamsonSimone Williamson
Discharge Support Officer at University Hospitals of Derby and BurtonDischarge Support Officer at University Hospitals of Derby and Burton