Benjamin Lumber
Morriston,Swansea
Summary
Dedicated and detail-oriented IT support professional with over 11 years experience in diagnosing, repairing, and maintaining computer systems and related hardware/software. Skilled in providing clear technical assistance to both staff and students in a school setting, ensuring minimal downtime and a positive user experience. Demonstrated ability to manage troubleshooting, system upgrades, and preventative maintenance while maintaining patience, professionalism, and confidentiality. Known for excellent communication, problem-solving skills, and a commitment to creating a safe, efficient, and technology-friendly learning environment.
Overview
4
4
years of post-secondary education
Work history
Computer repair assistant
DAVIES & LUMBER LTD
Swansea, City and County of Swansea
08.2024 - 09.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
GCSEs - 13 (Including an A in ICT)
YGG Bryn Tawe
Swansea, City and County of Swansea 09.2016 - 08.2018
A-Levels - ICT
YGG Bryn Tawe
Swansea, City and County of Swansea 09.2019 - 08.2020
Certificate of Higher Education - Computer Science with a year in cyber Security and Cyber Forensics
Cardiff University
Cardiff 09.2021 - 09.2022
Skills
- Problem-solving
- Communication skills
- Strategic planning
- Leadership
- Resourcefulness
- Inventory management
- Quality Assurance
Affiliations
- Programming
- Computer Repair
- Cyber Security
- Watching Sports (Football, Basketball and Ice Hockey)
Languages
English
Fluent
Welsh
Fluent
Timeline
Computer repair assistant
DAVIES & LUMBER LTD
08.2024 - 09.2024
Certificate of Higher Education - Computer Science with a year in cyber Security and Cyber Forensics
Cardiff University
09.2021 - 09.2022
A-Levels - ICT
YGG Bryn Tawe
09.2019 - 08.2020
GCSEs - 13 (Including an A in ICT)
YGG Bryn Tawe
09.2016 - 08.2018
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