Benjamin Lang

Enhancing golfers experience and using knowledge to assist players around all 7 courses in St Andrews including the Old Course, this consists of;

• Displaying energy and enthusiasm in fast-paced environments.
• Greeting customers and providing friendly, professional services to uphold company standards.
• Cleaning clubs after use, maintaining their optimal performance for clients.
• Assisting players in resolving disputes regarding rule interpretations or plays.
• Replacing divots, raked bunkers, maintaining pristine condition of the course.
• Demonstrating excellent customer service skills whilst interacting with club members and guests.
• Maintaining physical fitness for efficient caddy services on golf courses.
• Studying layout of greens for improved reads on putts.
• Being prepared with range finder, tees, balls purely to assist with clients.
• Providing knowledge of town and golf history.

• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Managed returns and exchanges, maintaining high service standards.
• Monitored shop floor activity, deterring theft incidents.
• Carried out back-of-house maintenance, for clear,easy-to-navigate stockroom management.
• Promoted customer loyalty scheme at checkout after first purchases.
• Tagged products quickly and accurately with price tags and stickers.
• Carried out active selling from initial customer greeting.
• Portrayed confidence and bubbly personality when greeting customers and assisting with any questions may have to build customer relationships.