Benjamin Jenkins
Newport
Summary
Results-driven Head of Product with over 12 years of experience transforming digital product landscapes in fintech, credit, and enterprise SaaS. I specialise in building scalable, API-first platforms to drive strategic expansion and enable organisational shifts from reactive delivery to proactive execution.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head of Product
LDMS (Link Data Management Solutions)
08.2024 - 07.2025
- Transformed product strategy from bespoke, hard-coded solutions to a reusable, end-to-end financial platform, delivering a configurable, out-of-the-box solution (payments, settlements, collections, affordability, compliance) and embedding reusable product experiences on a shared foundation. This eliminated technical debt and opened new market opportunities.
- As a Member of the Senior Leadership Team, led comprehensive product process overhaul to drive strategic execution and cross-functional alignment across engineering and operations, introducing quarterly planning and structured prioritization frameworks to cut through 'BRD waterfall noise' and focus on high-impact initiatives.
- Elevated the Product Department, along with UX, into self-sustaining experts across multiple financial verticals through direct leadership, mentorship, and by demonstrating 'what good looks like,' fostering credibility and deep domain expertise.
- Owned product strategy, roadmap alignment, and stakeholder engagement across Consumer, Asset, and Mortgage verticals.
- Responsible for loan servicing and origination products across multiple financial verticals, supporting over €250 million in performing loans and approximately €1 billion in non-performing portfolios.
Lead Product Owner
LDMS (Link Data Management Solutions)
04.2023 - 08.2024
- Transformed white-label customer portals from unmodifiable to configurable, easily deployable solutions, enabling reliable setup within hours. This included deploying new two portals (Performing and Non-Performing Loans) with payment gateway integration, Income & Expenditure assessments, and Early Settlement Offers.
- Led maturing the product function and delivering strategic capabilities, rebuilding product processes end-to-end with readiness frameworks and hypothesis-driven prioritisation.
- Provided subject-matter expertise on financial regulation, payment allocation, interest calculation, and loan structures.
- Used interactive prototypes and stakeholder showcases to reduce rework and drive alignment.
- Mentored team members and helped establish product standards and delivery discipline.
Senior Product Manager
Funding Xchange
03.2022 - 04.2023
- Led the delivery of AQ2, a proprietary lending platform decision engine, which performed automatic, data-driven assessments of SMEs for eligibility, affordability, and pricing compatibility. This innovation was critical in establishing product-market fit, significantly increasing the number of financial products available for modeling, and enabling new commercial propositions for leading banks and fintechs.
- Deployed new client and product setup capabilities, transforming process from days to minutes through a front-end self-serve capability, dramatically accelerating onboarding journeys.
- Improved regulation in indicative offers and enhanced accuracy/risk models by 20% through continuous platform refinement.
- Defined product vision and backlog through the full software development lifecycle.
Senior Product Manager (Consultant)
Intellectual Property Office (via Empyrean Digital)
08.2021 - 03.2022
- Embedded client-side PM within IPO’s digital transformation team, ensuring quality delivery and mentoring internal PMs.
- Co-developed the 'Secure IP' product vision and alpha prototypes aligned to Government Digital Service standards.
- Led discovery with global innovation firms and attorneys shaping an API-based B2B IP platform.
- Mentored IPO PMs on Agile and lean MVP practices.
Lead Product Manager
Creditsafe Group
05.2016 - 08.2021
- Spearheaded Creditsafe's strategic shift from an SME-focused web platform to an API-driven, enterprise market leader, leading this critical zero-to-one product build from inception at a company with £250 million turnover. Led the flagship REST API product to enterprise-scale, generating over 1.2 million monthly hits across 300+ clients. This transformation opened new revenue streams and elevated Creditsafe's client portfolio to include major Banks, Fintechs, and PLCs.
- Influenced critical architectural decisions leading to massive performance speeds for decisioning, reducing response times for large credit reports (e.g., Tesco PLC's entire group structure) from 20+ seconds to sub-second, eliminating onboarding stalls.
- Led the development of a novel Identity Resolution product POC, transforming manual search processes into instant, graded search results via API, enabling a 100% automated onboarding experience for clients.
- Defined product strategy, roadmap, and delivery for the API, enabling identity resolution, master data management, credit reporting, portfolio monitoring, and compliance.
- Authored comprehensive API documentation including OpenAPI/Swagger specs and developer guides.
- Collaborated with C-suite, strategic clients, architects, and commercial teams.
- Key contributor to Creditsafe’s next-generation web platform with 100,000+ users.
Software Developer
Alphalogix
03.2013 - 04.2016
- Employed by a small Software house specializing in CRM/ERP development and third-party CRM support, fulfilling end-to-end SDLC for bespoke contractual jobs.
- Oversaw CRM/ERP integration, designing and testing APIs/SPs & scripts for data syncing.
- Spearheaded the design and deployment of a workforce management mobile application and enhanced CRM software packages.
- Performed builds/deployments of CRM and SQL Server Infrastructure to Windows Server.
- Maintained an average customer resolution score of 9.51/10 (from 607 tickets).
- Technologies: C# .NET, VB.NET, VB6, MySQL, MS SQL Server.
Education
BSc - Mathematics
Cardiff University
09.2009 - 06.2013
A-Levels - Mathematics, Computing, Law
Bassaleg Sixth Form and Comprehensive
GCSEs - 9 Full Course GCSEs (A-C)
Skills
- Zero-to-One Product Strategy & Roadmap
- Product Department Management & Leadership
- API-First Architecture
- B2B and B2C Data Services / Integrations
- Team Leadership & Mentorship
- Stakeholder Management
- Agile Methodologies
- Financial Technology (Consumer Finance, Commercial Lending, Asset Finance, Mortgages)
Certification
- Certified Scrum Product Owner, Scrum Alliance, since 2019
- SC Security Clearance, valid to 2028
Timeline
Head of Product
LDMS (Link Data Management Solutions)
08.2024 - 07.2025
Lead Product Owner
LDMS (Link Data Management Solutions)
04.2023 - 08.2024
Senior Product Manager
Funding Xchange
03.2022 - 04.2023
Senior Product Manager (Consultant)
Intellectual Property Office (via Empyrean Digital)
08.2021 - 03.2022
Lead Product Manager
Creditsafe Group
05.2016 - 08.2021
Software Developer
Alphalogix
03.2013 - 04.2016
BSc - Mathematics
Cardiff University
09.2009 - 06.2013
A-Levels - Mathematics, Computing, Law
Bassaleg Sixth Form and Comprehensive
GCSEs - 9 Full Course GCSEs (A-C)
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