Benjamin Harris
London
Summary
Friendly and approachable Front of House Team Member with knack for creating welcoming atmospheres and enhancing guest experiences. Skilled in managing busy, curated environments; resolving customer inquiries, and supporting team operations to ensure smooth service delivery. Problem solver with strong additional background in visual media, able to support brand positioning & objectives.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Director
Visceral Media
London
07.2016 - Current
- Delivered end to end creative media projects for clients in both public & private sector.
- Worked with partners to understand their mission and communicate their story effectively.
- Created safe spaces for people to be vulnerable so that content is both sincere & authentic.
- Worked to client budget & deadlines, managing full production logistics and delivery.
- Implemented content strategy that increased client bookings by 47% year over year.
- Achieved hundreds of thousands of organic impressions and created content in leading SEO positions on Google & Youtube for client market.
Front Of House & Digital Content Support
Floatworks
London
05.2017 - 09.2022
- Managed front & back of house operations, ensuring smooth day-to-day running of facilities.
- Mediated any & all customer complaints, using empathic communication to resolve disputes and maintain strong brand relationships.
- Supported taking Floatworks from 37th to 1st on Tripadvisors list of "Top London Spa's" during period of employment, establishing the UK's largest & most recognised Floatation brand.
- Managed guest bookings using the Mindbody system.
- Guided full client experience, from arrival to departure.
- Cultivated welcoming Front of House environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
- Resolved building maintenance & facility issues pro actively.
- Trained & mentored staff to develop a strong Front of House team.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Explained pricing tiers & sold memberships to guests and interested parties, using upsells where appropriate.
- Created social content for both Youtube & Instagram, as well as internal content for team development & training.
- Created promotional content to assist with sales & key seasonal dates (Halloween, Christmas, etc).
Sales Canvassing Team Lead
Solar Energy Savings
Edinburgh
10.2012 - 04.2014
- Managed a team of sales reps to conduct pre-qualification assessments on residential areas & promote the adoption of Solar Energy systems.
- Cold called residential areas using friendly rapport-building techniques to inform & educate residents on Solar Energy systems and schedule follow-up sales meetings.
- Divided territory amongst team members and worked to deliver both individual and team weekly sales targets.
- Monitored team performance metrics, identifying areas for improvement.
- Delivered training to new team members.
Education
Bachelor of Arts - Digital Film Making
SAE Institute
London 09.2014 - 06.2016
Bachelor of Arts - International Business
University of Strathclyde
Glasgow 09.2010 - 06.2012
Skills
- Customer Service excellence
- Project Management
- Conflict Resolution
- Quality Assurance
- Interpersonal communication
- Customer management software
- Social media and marketing management
- Visual Storytelling
- Live Event Filming
- Camerawork & Editing
- Lighting & Audio setup
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Affiliations
- Reading
- Muay Thai
- Scuba Diving
- Slack Lining
Languages
English
Native
References
References available upon request.
Timeline
Front Of House & Digital Content Support
Floatworks
05.2017 - 09.2022
Director
Visceral Media
07.2016 - Current
Bachelor of Arts - Digital Film Making
SAE Institute
09.2014 - 06.2016
Sales Canvassing Team Lead
Solar Energy Savings
10.2012 - 04.2014
Bachelor of Arts - International Business
University of Strathclyde
09.2010 - 06.2012
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