Benjamin Holder
Stratford-upon-Avon,Warwickshire
Summary
Friendly, personable, dedicated, efficient. A customer service team member with 4 years experience in retail. Devoted to maximising customer satisfaction with exceptional service and support, while consistently aiming to progress in development. A solid team player with an upbeat positive attitude. Knowledgeable about industry standards with strong skills in retaining product and service information to provide effective issue resolution. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Team leader / Customer Service Associate
Waitrose & Partners
Stratford-upon-Avon, Warwickshire
2019.08 - Current
- Throughout the day the checkouts would be ran smoothly and efficiently. Solving any problems that may occur, allowing sales to maximise.
- Manage Self checkout assistants, including their breaks, any personal issues and delegate jobs that would need to be completed in order for proficiency levels to rise within the store.
- Resolving over 100 customer queries or problems per day over the phone and in person to maintain customer retention.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Adhered to policies and procedures set out by the company while simultaneously and effectively maintaining standards across the whole shop
Customer sales representative
Eternal Sles
Birmingham
2026.01 - 2026.04
- Coordinated with other departments for seamless customer experience.
- Utilised sales scripts to guide conversations and close deals effectively.
- Maintained extensive knowledge of products and services by regular training. generating interest among potential buyers.
- Set and met daily targets whilst maintaining a positive attitude under pressure.
- Participated in team meetings, contributing towards strategy improvement.
- Built rapport with customers through friendly yet professional behaviour.
- Developed and utilised a variety of sales strategies and techniques for to drive sales at a higher conversion rate.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Handled financial transactions to ensure accuracy and customer satisfaction.
Education
Bachelor of Science - Sports Management
University of Northumbria at Newcastle
Newcastle upon Tyne 2021.09 - 2024.06
A-Levels - Business and Sport (BTEC)
Princethorpe College
Rugby, WARGCSEs - Maths, science, English Literature, English Language, Religious Studies, Business, History, P.E.
Princethorpe College
Rugby, WARSkills
- 47 WPM typing speed
- Live chat management
- CRM
- Complaint management
- Point Of Sale (POS) system
- Order processing
- Refund processing
- Cash handling
- Customer service
- Quality control
- Stockroom procedures
- Team management
- Refund and exchange
- Schedule planning
- Problem-solving
- Team leadership
References
References available upon request.
Timeline
Customer sales representative
Eternal Sles
2026.01 - 2026.04
Bachelor of Science - Sports Management
University of Northumbria at Newcastle
2021.09 - 2024.06
Team leader / Customer Service Associate
Waitrose & Partners
2019.08 - Current
A-Levels - Business and Sport (BTEC)
Princethorpe College
GCSEs - Maths, science, English Literature, English Language, Religious Studies, Business, History, P.E.
Princethorpe College