Overview
Work history
Education
Timeline
Generic

Benjamin Hodgkiss

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

COO

Student Luxe
08.2022 - 07.2023
  • Defined mission and vision while driving strategic initiatives, including a feasibility study for automated property availability. Successfully led efforts to increase 5-star reviews from 16 to 60—as part of a record-breaking year in revenue and profit
  • Led talent development, designing bespoke hiring processes, fostering radical transparency principles, and creating engagement initiatives like training quizzes, retrospectives, and social events
  • Improved the user experience by leading a research project to improve the booking process through customer interviews and process mapping
  • Built a healthy and high-performing workplace, introducing a structured hierarchy, implementing manager training, and leading grievance proceedings
  • Oversaw financial health, supporting CRM and financial data management, ensuring accuracy in reporting, and leading board updates
  • Led product development, creating a WeChat-based app, to expand into new markets, while mentoring an aspiring product manager
  • Drove external partnerships and growth, representing the company at industry events, negotiating contracts, and securing key collaborations

Product manager

Second Nature
01.2021 - 03.2022
  • Increased app engagement through development of an emotional eating feature, created following extensive research into problems faced by users
  • Led an international product team, developing techniques to work asychronously between Australia, Europe, and the UK

Product manager

EY Seren
05.2019 - 01.2021
  • As part of a full website build for a large multinational on a $25M project, built an integration with multiple legacy systems allowing 400K+ users to watch webcasts, take courses and exams to earn learning credits by writing and improving on user stories
  • Evangelised B2C and B2B e-commerce products to senior stakeholders by passionately and
    repeatedly extolling the product vision

Business analyst

EY Seren
10.2018 - 03.2019
  • Collaboration tool creation for a government department to manage trade disputes
  • Drove discovery and iteration as measured by improved usability testing scores and effusive feedback to training sessions, by refining user stories, owning the backlog and leading user research

Management consultant

EY
09.2017 - 10.2018
  • Trained and supported over 20 account managers to migrate their data from legacy systems to an SAP implementation

Business and technology analyst

The Drawing Board UK Ltd
08.2015 - 09.2017
  • Responsible for improving the client experience and building and maintaining a centralised IT network: virtual servers, enterprise backups, and scalable communication tools

Head of mathematics

Greenwood Academy
09.2014 - 08.2015
  • Led team of 11 maths teachers, responsible for over 700 pupils aged 11-18
  • Presented in head of core departments meeting to Ofsted inspectors. The maths department and school gained their first ever Good result

Education

Postgraduate Certificate in Education -

University of Warwick
09.2012 - 06.2013

Bachelor of Science - Mathematics

University of Warwick
10.2009 - 06.2012

Timeline

COO

Student Luxe
08.2022 - 07.2023

Product manager

Second Nature
01.2021 - 03.2022

Product manager

EY Seren
05.2019 - 01.2021

Business analyst

EY Seren
10.2018 - 03.2019

Management consultant

EY
09.2017 - 10.2018

Business and technology analyst

The Drawing Board UK Ltd
08.2015 - 09.2017

Head of mathematics

Greenwood Academy
09.2014 - 08.2015

Postgraduate Certificate in Education -

University of Warwick
09.2012 - 06.2013

Bachelor of Science - Mathematics

University of Warwick
10.2009 - 06.2012

Similar Profiles

Create profile
Benjamin Hodgkiss