Benjamin Higginbottom

• Produced 200+ HV, LV, Gas, and Water utility designs for Independent Connection Providers (ICPs).
• Created accurate and compliant technical drawings using AutoCAD while adhering to utility infrastructure standards and project specifications.
• Collaborated with engineers, project teams, and stakeholders to deliver high-quality designs within project deadlines.
• Interpreted technical documentation and ensured designs complied with relevant industry regulations and operational requirements.
• Built strong foundational knowledge within utility infrastructure and strengthened client liaison and communication skills through regular stakeholder interaction.

• Handled high volumes of healthcare-related customer enquiries while maintaining professionalism and empathy.
• Resolved customer issues efficiently within a fast-paced service environment.
• Developed strong communication, conflict resolution, and time management skills.
• Maintained accuracy and confidentiality when handling sensitive customer information.

• Managed end-to-end recruitment processes for major clients including Next and Iron Mountain.
• Sourced, screened, and placed temporary workers across high-volume operational roles.
• Built and maintained strong relationships with clients and candidates to support repeat business.
• Worked towards recruitment KPIs and placement targets within a fast-paced environment.

• Processed weekly payroll for 300+ candidates with accuracy and efficiency.

• Managed client accounts and maintained high customer satisfaction standards.

• Consistently exceeded sales targets and maintained excellent customer satisfaction standards.
• Consulted with customers to explain funeral plan options clearly and professionally based on individual needs.
• Built strong customer relationships through empathetic communication and excellent customer service.
• Handled sensitive conversations with professionalism, discretion, and understanding.

• Managed high volume of calls daily for prompt service delivery.
• Cultivated positive working relationships with team members to promote effective collaboration.
• Showcased excellent problem-solving skills for effective issue resolution.
• Enhanced customer satisfaction by swiftly resolving queries and issues.

• Loaded and unloaded HGV trailers efficiently, ensuring goods were handled safely and prepared for nationwide distribution.
• Operated within a fast-paced warehouse environment while maintaining high standards of accuracy and productivity.
• Followed health and safety procedures to maintain a safe working environment and minimise handling risks.
• Worked collaboratively with warehouse and transport teams to meet daily dispatch deadlines.
• Gained and operated a Forklift Truck (FLT) licence to assist with the movement and storage of palletised goods.

• Replenished stock and maintained product displays to ensure shelves were fully stocked and organised.
• Operated tills accurately and handled cash/card transactions in a professional manner.
• Supported daily store operations in a fast-paced retail environment while meeting company standards.
• Worked collaboratively with team members to achieve store targets.

• Operated production machinery efficiently to support daily manufacturing targets and workflow.
• Monitored machine performance and carried out basic quality checks to maintain product standards.
• Prepared, assembled, and packaged products accurately in a fast-paced production environment.
• Followed health and safety procedures to ensure safe operation of equipment and maintain workplace standards.
• Worked effectively as part of a team to meet production deadlines and minimise downtime.