Benjamin Hall

• Maintained up-to-date industry knowledge through continuous professional development.
• Facilitated productive team meetings, fostering collaborative work environments.
• Consistently promoted and upheld Apple's values.
• Effectively personalised and tailored Apple products to every customer, ensuring that all interactions are not only transactional, but relational.
• Maintained 100% TMS score through continuous review of positive customer comments.
• Proactively anticipated customer-technology issues, fostering trust between Apple and its clientele.

Effectively implemented company policies, maintained high standards of service delivery.

• Improved team efficiency by providing positive and negative feedback
• Organised team resources, resulting in more effective time management
• Consistent high-spirited energy motivated colleagues' positive attitudes and growth mindsets
• Led team meetings and ensured clear communication amongst all members
• Demonstrated respect, friendliness and willingness to help wherever needed
• Encouraged every team member to stay informed of KPI's and goals, such as 80% sign-up's for Club New Look and digital receipts.
• Promoted diversity and inclusion at work

• Developed diverse relationships across 3 branches, liaising with customers whilst managing other tasks
• Supervised and trained colleagues on 5 tills whilst maintaining high standards of customer service
• Remained efficient and responsive in a fast-paced environment of around 1000 customers, providing a positive customer experience daily
• Resolved over 90% of customer complaints, supporting a secure customer-brand relationship
• Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
• Trained new staff members on store procedures and policies for an effective induction process.
• Performed cash handling securely, reducing risk of thefts or financial discrepancies.