Benjamin Gibbins
Doncaster,South Yorkshire
Summary
Proficient in communication, conflict resolution and team leadership within customer-facing and supervisory roles. Drives positive outcomes through effective complaint handling and strategic task prioritisation. Ensures high workplace standards by resolving issues swiftly and supporting colleagues. Committed to delivering exceptional customer service and maintaining strong attention to detail.
Overview
6
6
years of professional experience
Work History
Supervisor
Footasylum
Wakefield, West Yorkshire
04.2026 - Current
- Supervised team of 15, delegating tasks and monitoring performance to ensure timely project completion.
- Coordinated training and mentoring for team members, enhancing skills and fostering a high-performing group.
- Resolved conflicts between team members, promoting group harmony and sustaining productivity.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Maintained workplace safety by observing occupational and environmental health requirements.
Sales Assistant
Footasylum
Doncaster , South Yorkshire
08.2024 - 04.2026
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Employed successful sales and upselling techniques to increase average sale amount.
- Worked with team members to meet sales targets, enhancing overall store performance.
- Arranged visual merchandising displays to attract customer attention and drive sales.
- Responded to customer enquiries promptly, ensuring clarity on product and service information.
Sales Assistant
Tessuti
Doncaster , South Yorkshire
09.2022 - 08.2024
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Compiled daily sales reports, contributing to the analysis of sales trends and performance.
- Built displays of items for special promotions and updated signs with correct pricing.
- Kept shelves neat, clean and organised through visual merchandising.
Instore Team Member
Dominos
Doncaster, South Yorkshire
06.2020 - 09.2022
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries with clear communication and step-by-step solutions, ensuring positive customer experiences.
- Managed complaints through calm communication and effective problem-solving to enhance customer satisfaction.
- Met service time and quality targets by implementing efficient processes.
- Identified issues, analysed information, and implemented solutions to improve service quality.
- Established and nurtured professional relationships with colleagues and clients to foster collaboration.
Education
Bachelor of Arts - Criminology
York St John University
York01-2026
BTEC -
New College Doncaster
Doncaster01-2022
GCSEs -
Hall Cross Academy
Doncaster01-2020
Skills
- Team coordination
- Task prioritisation
- Operational efficiency
- Performance evaluation
- Workforce training
- Continuous improvement
- Improvement processes
- Conflict resolution
- Complaint handling
- Communication
- Verbal communication
- Attention to detail
- Leadership
- Team motivation
- Ethical standards
- Assertiveness
- Problem analysis
Timeline
Supervisor
Footasylum
04.2026 - Current
Sales Assistant
Footasylum
08.2024 - 04.2026
Sales Assistant
Tessuti
09.2022 - 08.2024
Instore Team Member
Dominos
06.2020 - 09.2022
Bachelor of Arts - Criminology
York St John University
BTEC -
New College Doncaster
GCSEs -
Hall Cross Academy