BENJAMIN DYLAN EDWARDS
University Student
Cardiff
Summary
I am an ambitious, hardworking individual who enjoys working in a team environment. I am presentable, reliable, enthusiastic, a fast learner, and I enjoy new challenges. I have a good sense of humour, and I am able to communicate confidently with people. I have a keen interest and proficient skills in ICT and programming and would like the opportunity to continue to work and develop my skills in this area.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Quality Assurance team
Wales & West Utilities
12.2022 - 07.2024
- Investigate company compliance with regulator prescribed standards of Service
- Interrogate core systems to complete investigations
- Liaise with other departments and operations to validate investigation data
- Update records in core systems
- Work to personal deadlines as well as those of the team and department
- Promote and deliver customer service excellence to internal and external customers
Customer Assistant (seasonal worker)
M&S Food
12.2021 - 02.2022
- Respond and deal with questions, concerns and complaints from customer, offering the best resolution to the situation and reporting to the Manager.
- Maintain pricing and ticketing standards
- Managing the cash register or point of sale system
- Helping customers find products in the store
- Replenishing stock and displaying products at their best
- Make sure the shop floor is presentable
Education
10 GCSEs - Mathematics, Double Science, English Language, Computer Science, Business Studies, Design & Technology, English Literature, History, Numeracy
Cardiff High School
01.2016 - 01.2021
A levels - Business Studies, Information Technology, Media Studies
Cardiff High School
01.2016 - 01.2021
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Python coding
Responsive web design
Education and Experience
After completing my A levels, I took a gap year to work and travel across Europe, gaining valuable life experience and cultural insight. I have recently completed my first year at Loughborough University, where I am studying Business and IT and achieved a 2:1 in my first-year assessments.
Interests
Interests and Personal Development, I am a keen guitarist, having begun teaching myself during the COVID-19 lockdown More recently, I’ve been taking formal lessons to further develop my skills and technique Outside of music, I enjoy watching football, travelling, and spending time with friends
References
Emma, Luff, Quality Assurance Officer, Emma.luff@wwutilities.co.uk, Wales & West Utilities
Timeline
Quality Assurance team
Wales & West Utilities
12.2022 - 07.2024
Customer Assistant (seasonal worker)
M&S Food
12.2021 - 02.2022
10 GCSEs - Mathematics, Double Science, English Language, Computer Science, Business Studies, Design & Technology, English Literature, History, Numeracy
Cardiff High School
01.2016 - 01.2021
A levels - Business Studies, Information Technology, Media Studies
Cardiff High School
01.2016 - 01.2021
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