Summary
Overview
Work History
Education
Skills
Education and Experience
Interests
References
Timeline
Generic

BENJAMIN DYLAN EDWARDS

University Student
Cardiff

Summary

I am an ambitious, hardworking individual who enjoys working in a team environment. I am presentable, reliable, enthusiastic, a fast learner, and I enjoy new challenges. I have a good sense of humour, and I am able to communicate confidently with people. I have a keen interest and proficient skills in ICT and programming and would like the opportunity to continue to work and develop my skills in this area.

Overview

3
3
years of professional experience
10
10
years of post-secondary education

Work History

Quality Assurance team

Wales & West Utilities
12.2022 - 07.2024
  • Investigate company compliance with regulator prescribed standards of Service
  • Interrogate core systems to complete investigations
  • Liaise with other departments and operations to validate investigation data
  • Update records in core systems
  • Work to personal deadlines as well as those of the team and department
  • Promote and deliver customer service excellence to internal and external customers

Customer Assistant (seasonal worker)

M&S Food
12.2021 - 02.2022
  • Respond and deal with questions, concerns and complaints from customer, offering the best resolution to the situation and reporting to the Manager.
  • Maintain pricing and ticketing standards
  • Managing the cash register or point of sale system
  • Helping customers find products in the store
  • Replenishing stock and displaying products at their best
  • Make sure the shop floor is presentable

Education

10 GCSEs - Mathematics, Double Science, English Language, Computer Science, Business Studies, Design & Technology, English Literature, History, Numeracy

Cardiff High School
01.2016 - 01.2021

A levels - Business Studies, Information Technology, Media Studies

Cardiff High School
01.2016 - 01.2021

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Python coding

Responsive web design

Education and Experience

After completing my A levels, I took a gap year to work and travel across Europe, gaining valuable life experience and cultural insight. I have recently completed my first year at Loughborough University, where I am studying Business and IT and achieved a 2:1 in my first-year assessments.

Interests

Interests and Personal Development, I am a keen guitarist, having begun teaching myself during the COVID-19 lockdown More recently, I’ve been taking formal lessons to further develop my skills and technique Outside of music, I enjoy watching football, travelling, and spending time with friends

References

Emma, Luff, Quality Assurance Officer, Emma.luff@wwutilities.co.uk, Wales & West Utilities

Timeline

Quality Assurance team

Wales & West Utilities
12.2022 - 07.2024

Customer Assistant (seasonal worker)

M&S Food
12.2021 - 02.2022

10 GCSEs - Mathematics, Double Science, English Language, Computer Science, Business Studies, Design & Technology, English Literature, History, Numeracy

Cardiff High School
01.2016 - 01.2021

A levels - Business Studies, Information Technology, Media Studies

Cardiff High School
01.2016 - 01.2021

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