Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Benjamin Dodoo

London

Summary

Results-oriented professional with a successful career transition from banking to the dynamic field of information technology.

Over 7 years of experience in the banking sector provided a solid foundation in analytical thinking, strategic planning, and exceptional client service. Passionate about technology, I made a deliberate shift to IT, having now accumulated over 5 years of hands-on experience. I’ve recently completed a cyber security and AWS course and I’m now seeking a new opportunity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head of IT

Inside Success Union C.I.C London
01.2020 - Current
  • Overseeing IT operations and managing small IT team.
  • Designing and implementing IT strategies and infrastructure.
  • Collaborating with vendors to locate replacement components and resolve advanced problems.
  • Managing the installation of software to eliminate security problems and protect data.
  • Managing all configuration of hardware and devices for employee workstations.
  • Providing recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Investigating system issues and implemented resolutions to reduce downtime.
  • Enhancing and reconstructing computer systems to increase efficiency.
  • Reducing security issues by identifying and addressing vulnerabilities.

Senior IT Support Specialist

Inside Success Union C.I.C London
04.2018 - 01.2020
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Used ticketing systems to manage process support actions and requests.
  • Delivered onsite technical support employees.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Resolved diverse range of technical issues across multiple systems and applications for end-users.
  • Documented support interactions for future reference.
  • Updated technical support best practices handbook used by team

Assistant Bank Manager

FBN Bank
04.2015 - 01.2018
  • Identified and serviced customer needs, resolved issues and maintained scheduling for main branch to keep shifts appropriately staffed.
  • Assisted with complex transactions requiring additional authorisation levels.
  • Completed filings, upheld strict compliance with regulatory agencies and supervisors and responsible for monthly audits.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Reviewed customer loan applications for loan approvals and denials.

Back Office Operations Manager

International Commercial Bank
09.2010 - 04.2015
  • Generated monthly reports on customer activity and feedback.
  • Monitored and verified suspicious activity on customer accounts.
  • Processed applications for new accounts, performed account maintenance.
  • Processed wide variety of retail banking transactions for personal and commercial customers and executed wire transfers.

Education

Master of Science - Cyber Security

Masterschool
London UK
09.2023

Diploma in Computer Science -

RMIT University
Melbourne Australia
08.2016

Bachelor of Science - Information Communication Technology

GIMPA
Accra Ghana
08.2009

Skills

  • LINUX and Windows
  • ITIL V4
  • TCP/IP protocol
  • VPCs, VPNs and security products
  • Firewall technology expertise
  • Network Troubleshooting & Security
  • SQL, Python, and Java proficiency
  • Network architecture understanding
  • Load balancer expertise
  • Application hosting

Certification

Amazon Web Services (AWS)

Cerco in Systems & Networking

CompTIA A+

Google IT Support

Google Business Analysis & Process Management

ACCA Financial Accounting

Hobbies

  • Painting
  • Taekwondo
  • Travelling
  • Dancing
  • Fitness training

Timeline

Head of IT

Inside Success Union C.I.C London
01.2020 - Current

Senior IT Support Specialist

Inside Success Union C.I.C London
04.2018 - 01.2020

Assistant Bank Manager

FBN Bank
04.2015 - 01.2018

Back Office Operations Manager

International Commercial Bank
09.2010 - 04.2015

Master of Science - Cyber Security

Masterschool

Diploma in Computer Science -

RMIT University

Bachelor of Science - Information Communication Technology

GIMPA

Similar Profiles

CREATE PROFILE
Benjamin Dodoo