Benjamin Coulton
Corby
Summary
Dynamic professional with a strong focus on revenue generation strategies and adaptability in changing environments. Demonstrates a goal-oriented mindset and multitasking proficiency, ensuring customer satisfaction through effective cross-selling and relationship management. Skilled in revenue growth planning, leadership, and constructive feedback delivery, with a proven track record in contract negotiation and employee management. Committed to process improvement and brand management, leveraging business acumen to drive success. Aspires to further enhance strategic initiatives that foster organizational growth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Internal Account Manager
Fletcher European Containers Ltd
Wellingborough, Northamptonshire
2025.06 - 2026.03
- Established effective communication channels with clients to enhance relationship management.
- Utilised CRM system effectively for efficient tracking and monitoring of account progress.
- Identified opportunities for cross-selling and upselling, bolstering overall sales performance.
- Delivered regular account updates and reports, ensuring informed decision-making processes.
- Collaborated closely with marketing team to launch targeted promotional campaigns for key accounts.
- Streamlined internal processes to improve overall productivity and efficiency.
Online Business Sales Driver
Festo
Northamptonshire
2024.02 - 2025.02
- Spearheaded the creation of a new global role, successfully driving business growth and improving operational efficiency.
- Analysed customer data to identify key opportunities for streamlining customer journeys and enhancing service delivery.
- Collaborated cross-functionally with marketing, sales, and product teams to foster new business opportunities and expand the customer base.
- Developed and mentored team members, ensuring continuous learning and professional development.
- Represented the voice of the customer in strategic business meetings, contributing valuable insights into customer preferences and pain points.
- Utilized data-driven reports to target potential clients, increasing customer engagement and boosting sales.
- (Redundancy)
Internal Account Manager
Ultima Displays
Corby
2022.09 - 2024.02
- Managed high-volume customer inquiries, ensuring efficient, accurate handling of all transactions and resolutions.
- Enhanced client retention by providing personalized account management and ensuring ongoing satisfaction.
- Led client meetings and presentations, ensuring clear communication of expectations and goals.
- Fostered positive relationships with stakeholders and clients, ensuring their needs were met consistently.
- Provided continuous feedback and reports to senior management on account status and performance.
Internal Account Manager
VPK
Corby
2022.01 - 2022.08
- Contributed to the development of strategic business plans that supported long-term growth objectives.
- Played a pivotal role in driving team performance, providing motivational leadership to improve productivity.
- Handled complex customer issues, resolving complaints and turning challenges into opportunities for strengthening relationships.
- Regularly produced in-depth reports on account performance, offering actionable insights to senior leadership.
Data Governance Executive
RS Components
Corby
2021.02 - 2021.11
- Worked with cross-functional teams to identify and implement improvements in data governance processes.
- Conducted in-depth analysis of internal workflows, suggesting and implementing process changes to enhance overall business performance.
- Managed product lifecycle data, ensuring the accuracy and integrity of product information for internal and external stakeholders.
- Supported system and process changes aimed at streamlining operations and improving efficiency.
Product Manager
RS Components
Corby
2019.08 - 2021.02
- Led the end-to-end product lifecycle, collaborating with cross-functional teams to ensure timely and successful product launches.
- Managed relationships with vendors and key stakeholders to ensure high-quality products and services.
- Developed and executed targeted promotional strategies that drove revenue and expanded market reach.
- Improved profit margins by making data-driven decisions based on customer feedback and market analysis.
- Conducted sales forecasting and tracked product performance to optimize future product offerings.
Internal Account Manager
RS Components
Corby
2018.12 - 2019.08
- Built strong, long-term relationships with clients, fostering loyalty and repeat business.
- Delivered comprehensive product knowledge and tailored solutions to meet customer needs.
- Increased revenue through effective up-selling and cross-selling strategies, driving sales and meeting targets.
- Provided exceptional customer service by promptly addressing and resolving complaints.
Business Development Executive
RS Components
Corby
2017.12 - 2018.12
- Worked collaboratively with the sales team to identify new business opportunities and expand the customer base.
- Analysed market trends to refine sales strategies and ensure consistent business growth.
- Trained and mentored new staff members, supporting the development of a high-performing sales team.
- Played a key role in the expansion of the business development team, taking on leadership responsibilities.
Internal Sales Apprentice
RS Components
Corby
2016.11 - 2017.12
- Collected valuable customer feedback to support continuous service improvement initiatives.
- Negotiated and managed client contracts, ensuring the achievement of revenue targets.
- Recognized for exceptional performance, winning “Salesperson of the Quarter” for surpassing targets.
- Analysed market and competitor data to inform sales strategies and decision-making.
Machine Operator
SML
Corby
2015.10 - 2016.11
- Operated machinery efficiently, meeting production goals while ensuring safety standards were maintained.
- Contributed to a smooth production process by identifying and resolving technical issues as they arose.
Education
NVQ Level 2 - I.T
Tresham College
Kettering 2012.09 - 2013.08
Skills
- Revenue generation strategies
- Adaptability in changing environments
- Goal-Oriented mindset
- Multitasking proficiency
- Customer satisfaction focus
- Cross-Selling proficiency
- Revenue growth planning
- Leadership qualities
- Constructive feedback delivery
- Relationship Management
- Business acumen
- Contract negotiation
- Employee management
- Process Improvement
- Brand management
Accomplishments
- Sales person of the quarter
- Managed multiple teams (when manager is absent) due to development plan
- Created and finished multiple projects to improve internal processes
- Each role within RS was a promotion excluding one
Affiliations
- Walking my dog Koda
- Magnet fishing
- Attending gigs
- Family time
Timeline
Internal Account Manager
Fletcher European Containers Ltd
2025.06 - 2026.03
Online Business Sales Driver
Festo
2024.02 - 2025.02
Internal Account Manager
Ultima Displays
2022.09 - 2024.02
Internal Account Manager
VPK
2022.01 - 2022.08
Data Governance Executive
RS Components
2021.02 - 2021.11
Product Manager
RS Components
2019.08 - 2021.02
Internal Account Manager
RS Components
2018.12 - 2019.08
Business Development Executive
RS Components
2017.12 - 2018.12
Internal Sales Apprentice
RS Components
2016.11 - 2017.12
Machine Operator
SML
2015.10 - 2016.11
NVQ Level 2 - I.T
Tresham College
2012.09 - 2013.08