Benjamin Coulson
Great Notley,Essex
Summary
Enthusiastic professional with extensive customer service experience and a track record of reliability in cash handling, bookkeeping, and KPI management. Demonstrated ability to work independently and lead teams, enhanced by early lifeguard training that fostered strong teamwork skills. Held leadership roles as prefect and student council member, showcasing responsibility and commitment to community involvement. Active participant in university societies, including the history society, reflecting a dedication to continuous engagement and personal development.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work history
Senior Sales Assistant
Craghoppers, Braintree Village
Braintree Village
2018.04 - 2026.05
- My experience at Regatta spans two different periods, beginning during sixth form and continuing full-time after completing my university studies. As a Senior Sales team member, I regularly deputise for the store manager and take responsibility for key operational tasks, including stock taking, delivery management, refund procedures, restocking, and end-of-day cash reconciliation. I work confidently towards weekly revenue KPIs and can handle customer conflict with professionalism and calm judgement. In a small team environment, I am highly flexible with my working hours and frequently support the store outside my contracted schedule such as bank holidays. I am trusted with opening and closing the store, as well as completing the daily cash and audit procedures, reflecting my reliability and attention to detail.
Sales Assistant
Clarks, Braintree Village
Braintree Village
2021.07 - 2021.09
- During university holidays in 2021, I worked at Clarks, taking on a range of responsibilities across the shop floor. My role included measuring and fitting shoes, primarily in the children’s department, as well as restocking, pricing, and maintaining store cleanliness. Although contracted for 8 hours per week, I regularly worked significantly more—up to 37 hours during the busy summer period—demonstrating my flexibility and reliability during peak trading times.
Sales Assistant
The North Face, VF Corporation, Braintree Village
Braintree Village
2017.11 - 2018.01
- This role at The North Face was my first job, and it gave me experience across all areas of the store. I worked on the shop floor, supported fitting-room management, assisted in the stockroom, and operated the till. Although contracted for 8 hours per week, I regularly took on additional shifts during peak trading periods, including Black Friday, Christmas Eve, Christmas Day, and New Year’s Day, demonstrating my willingness to support the team.
Education
Bachelor of Arts - History
University of Kent
Canterbury, Kent 2019.09 - 2022.06
A Level - History, Geography, English Literature
Braintree Sixth Form
Braintree, Essex 2017.09 - 2019.06
GCSEs - English, Mathematics, Philosophy, Ethics & Religious Studies, History, Geography, ICT, Triple Sciences
Notley High School
Braintree, Essex 2012.09 - 2017.05
Skills
- Proven reliability and availability
- Independent and team collaboration
- Customer service excellence
- KPI achievement
- Cash management expertise
- Leadership in absence of management
References
- Tina, Breslin, Store Manager, braintree@regatta.com, 01376 349 755, 07748 014 185, Craghoppers, Braintree Village, Employer Reference, Braintree Village
- Andrew, Cohen, Senior Lecturer, School of History, 01227 823472, University of Kent, University Reference, Canterbury, Kent
- Charlie, Hall, Lecturer in Modern History, School of History, 01227 824631, University of Kent, University Reference, Canterbury, Kent
Timeline
Sales Assistant
Clarks, Braintree Village
2021.07 - 2021.09
Bachelor of Arts - History
University of Kent
2019.09 - 2022.06
Senior Sales Assistant
Craghoppers, Braintree Village
2018.04 - 2026.05
Sales Assistant
The North Face, VF Corporation, Braintree Village
2017.11 - 2018.01
A Level - History, Geography, English Literature
Braintree Sixth Form
2017.09 - 2019.06
GCSEs - English, Mathematics, Philosophy, Ethics & Religious Studies, History, Geography, ICT, Triple Sciences
Notley High School
2012.09 - 2017.05