Benjamin Colgan
Gatley,Stockport
Summary
Experienced operational leader with a strong background in broadcast service delivery, managing teams, resources and technical facilities in fast paced, high pressure environments. Proven track record of acting as a key point of contact for clients, ensuring high quality output, resolving service issues and continuously improving performance through strong stakeholder relationships. Skilled in team leadership, staff development, scheduling and budgeting.
Overview
17
17
years of professional experience
Work History
Lead Technical Operator
BBC
Salford Quays
10.2024 - Current
- Played an active role in the development, performance and delivery of the studio teams for BBC Breakfast, The One O'clock News, North West regional news, and BBC Sport.
- Ensured that the studio and technical facilities to which the team is allocated are fully operational and that staff and facilities are used efficiently and economically to meet expectations.
- Ensured that day-to-day scheduling problems, safety, and other issues are resolved in liaison with the management team.
- Provided the Management team with information to aid the business process, providing information on utilisation as well as producing simple estimates and charges for customers.
- Acted as the first point of reference for management and Lead Directors for craft, technical and safety issues.
- Provided accurate and reasoned information on staff training as well as leading and completing My Conversation appraisals with staff.
- Worked with the Scheduling teams to ensure that staffing levels are sufficient.
Senior Technical Resource Manager
Picture Shop (BBC Sport)
Salford Quays
04.2015 - 10.2024
- Line manager to technical staff, providing admin support, scheduling, person management and development.
- Supported delivery of large scale sports projects (Commonwealth Games, Wimbledon, Olympics) by coordinating resources and tracking progress in fast paced environment.
- Used project management tools (e.g. Asana) to manage tasks, timelines and actions from start through to completion.
- Maintained clear records and documentation to support consistent delivery and reporting across multiple projects.
- Produced regular updates for stakeholders, highlighting progress, risks and issues.
Built and developed workflows for multimedia content across linear and digital platforms. - Completed in house management and leadership training, strengthening person management techniques, communication and stakeholder engagement skills.
Multi-skilled Technical Operator
SIS
Salford Quays
08.2012 - 04.2015
- Delivered live services in a time critical environment, maintaining high standards and reliability.
- Worked collaboratively with clients and colleagues to ensure output met expectations.
- Responded quickly to issues, always focused on minimising impact to the viewer.
Allocator
Dock10 Studios
Salford Quays
06.2011 - 08.2012
- Coordinated studios and resources for a range of clients, balancing priorities and expectations.
- Worked closely with external companies and suppliers to ensure smooth delivery.
- Maintained clear communication to keep all parties aligned.
- Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
- Negotiated contracts with suppliers to secure cost effective procurement solutions.
- Resolved disputes with suppliers through effective negotiation and problem solving techniques.
Transmission Operator
Ideal World
Peterborough
04.2010 - 06.2011
- Monitored live output and resolved issues quickly to protect the on air customer experience.
- Worked to strict standards to ensure consistent, reliable delivery.
- Kept to the on air schedule using excellent planning and coordination skills.
Department Manager
Sainsbury’s
Cheadle
04.2009 - 04.2010
- Led the produce team, focusing on service quality, communication and day to day operations.
- Built a strong team culture centred on delivering a positive customer experience.
- Monitored staff performance and developed improvement plans.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Collaborated with other managers to plan and direct organisational tasks.
- Organised staff rosters, ensuring adequate coverage during peak times.
Education
BSc (hons) - Media Production And Technology
University of Central Lancashire
Preston2008
Skills
- Vast line management experience
- Proficient in Microsoft Office applications
- Confident stakeholder communication skills
- Excellent customer service experience
- Fast and keen learner
- Asana project management
Timeline
Lead Technical Operator
BBC
10.2024 - Current
Senior Technical Resource Manager
Picture Shop (BBC Sport)
04.2015 - 10.2024
Multi-skilled Technical Operator
SIS
08.2012 - 04.2015
Allocator
Dock10 Studios
06.2011 - 08.2012
Transmission Operator
Ideal World
04.2010 - 06.2011
Department Manager
Sainsbury’s
04.2009 - 04.2010
BSc (hons) - Media Production And Technology
University of Central Lancashire