Summary
Overview
Work history
Education
Skills
Timeline
Generic

Benjamin Coggins

Summary

I am a motivated professional currently pursuing a BSc Data Science degree with the Open University. My practical experience in customer-focused roles has developed my analytical and problem-solving abilities, including leveraging data to optimize store layouts and drive sales growth. I bring strong organizational skills, developed through managing complex administrative tasks and staff rotas, combined with a keen interest in utilizing technology to streamline processes and deliver impactful results. I am enthusiastic about applying my skills in a professional setting by offering a solid foundation in academic achievements and strong willingness to learn.

Overview

5
5
years of professional experience

Work history

Supervisor

Wilko
Sutton
09.2019 - 10.2023
  • Managed end-of-day cash counting, securely stored funds, and handled all related paperwork in the cash office
  • Effectively managed and resolved complex customer complaints, including product and service issues, to ensure high levels of customer satisfaction
  • Processed customer returns and exchanges promptly and in accordance with company policy
  • Assisted in the onboarding and training of new employees, focusing on cashier operations, till management, and adherence to procedures for age-restricted items
  • Ensured the health and safety of team members and customers by conducting regular floor walks, overseeing stock rotation, performing fire tests, and being trained in first aid
  • Leveraged customer and sales data to optimize store layout, driving sales growth across all store areas
  • Maintained accurate stock levels using stock management software, ensuring product availability and minimizing losses
  • Monitored and recorded CCTV footage, documented security incidents, and maintained a detailed journal for reporting to upper management, ensuring a secure shopping environment
  • Managed staff rotas, maintained an accurate record of staff’s weekly salary – including holiday and hours worked

Café Assistant

Mark’s and Spencer’s
Epsom
11.2023 - 12.2024
  • Provided excellent customer service by greeting customers, taking orders efficiently, and ensuring a friendly dining experience
  • Assisted in the preparation of food and beverages, ensuring they met company standards for quality and presentation
  • Managed cash transactions accurately, operated the till, and handled card payments
  • Maintained a clean and hygienic work environment by adhering to all food safety regulations, regularly cleaning surfaces, and ensuring proper storage of ingredients
  • Monitored and replenished stock levels for food, beverages, and supplies, ensuring availability and minimizing waste
  • Worked closely with team members to ensure smooth operations during peak times, assisting in various tasks as needed
  • Gained and applied in-depth knowledge of menu items, dietary options, and promotions to assist customers in making informed choices
  • Participated in regular health and safety training, ensuring compliance with all company policies and legal requirements
  • Actively promoted special offers and upsold products to maximize sales

Education

Bachelor of Science - Data Science

Open University
01.2024 -

Extended Level 3 Diploma - Art and Design

Carshalton College
09.2017 - 06.2019

GCSEs - English, Maths, Citizenship, Statistics, Geography, History, Product Design

Carshalton High School
09.2012 - 06.2017

Skills

  • Python
  • Communication skills
  • Time management
  • Customer service
  • Office 365 proficient

Timeline

Bachelor of Science - Data Science

Open University
01.2024 -

Café Assistant

Mark’s and Spencer’s
11.2023 - 12.2024

Supervisor

Wilko
09.2019 - 10.2023

Extended Level 3 Diploma - Art and Design

Carshalton College
09.2017 - 06.2019

GCSEs - English, Maths, Citizenship, Statistics, Geography, History, Product Design

Carshalton High School
09.2012 - 06.2017
Benjamin Coggins