Benjamin Clarke

• Worked to achieve high levels of customer satisfaction, increasing the popularity of the Golf club.
• Built positive rapport with guests.
• Utilized excellent public speaking skills.
• Responded to customer inquiries and orders in a timely manner.
• Worked well under pressure in time constraints.
• Brought forth a high level of customer service at all times.
• Worked behind the till in a fast pace environment.
• Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays in the
golf pro shop.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Assisted in the maintenance of the golf course.

• Collaborated with teams to meet daily shipping schedules.
• Completed production orders within strict deadlines.
• Handled each product and package with care and precision.
• Effectively and safely lifted heavy objects.
• Managed orders and supervised stock.
• Operated with a commitment to the company's mission.

• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
• Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
• Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
• Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
• Minimised kitchen waste through effective recycling, composting and disposal systems.
• Determined freshness and quality of dishes and provided timely deliveries to customers.
• Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.

• Maintained up-to-date knowledge of legislation and policy changes.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Communicated with customers diplomatically and respectfully.
• Maintained professional tone when corresponding by phone or email.
• Followed company protocols to keep sensitive and financial information secure.
• Remained calm and poised when communicating with difficult clients or in stressful situations.
• Achieved performance goals on consistent basis through strong knowledge of industry best practices.
• Identified needs of clients by conducting comprehensive assessments.
• Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
• Maintained accurate and detailed compliance records.

• Assisted in the design of new landscaping features, enhancing overall aesthetic value.
• Utilised weather data to schedule maintenance activities appropriately, reducing disruption to players' schedules.
• Installed drainage systems to prevent waterlogging issues on the greens and fairways.
• Carried out renovation works at end of season to prepare the course for upcoming use.
• Managed pests, diseases on golf course resulting in visually appealing surroundings.
• Implemented safety guidelines whilst operating heavy machinery to prevent accidents.
• Maintained high standards of golf course by performing regular aeration and topdressing.
• Conducted precise mowing operations to maintain desired grass length.
• Maximised turf longevity by monitoring soil moisture levels and ensuring optimal adjustment of irrigation systems.

• Assisted in inventory counts, maintaining accurate records.
• Handled queries regarding products, providing detailed information as necessary.
• Built rapport with frequent shoppers to foster loyal customer base.
• Promoted sales and special promotions to increase store revenue.
• Handled cash register efficiently, ensuring accurate transactions.
• Managed stock levels on shop floor for continuous product availability.
• Greeted every customer warmly, promoting friendly atmosphere.