Benjamin Chaves
Summary
Dedicated and experienced customer service professional with over 10 years of expertise in delivering exceptional support and fostering positive customer relationships. Proven ability to effectively address customer inquiries, resolve issues, and enhance overall satisfaction. Excellent communicator with a strong aptitude for problem-solving. Committed to maintaining high standards of service excellence and contributing to team success in dynamic environments.
Overview
10
10
years of professional experience
Work History
Baker
Sainsbury's
01.2023 - 02.2025
- Operated commercial baking equipment and machinery to produce over 500 loaves and rolls daily.
- Implemented food safety protocols to protect staff and customers.
- Improved efficiency of inventory by introducing a rotational production and preparation system
Online Shopper
Sainsbury's
11.2020 - 01.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Collaborated with team members to achieve daily sales goals and optimize store performance.
Professional Services Executive
Adgistics
07.2018 - 12.2018
- Assisted in maintaining brand asset web pages and monitored user practice.
- Liaised with clients on brand site material and security protocol.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
CeX
12.2015 - 06.2018
- Promoted within three months to manage targets and team operations.
- Trained staff to ensure compliance with company standards.
- Resolved stock discrepancies with investigative skills.
Bar Manager
The Golden Lion Public House
01.2015 - 12.2015
- Analysing sales reports for inventory management to optimize purchasing decisions and reduce waste.
- Training multiple members of staff and evaluating performances.
- Managed daily operations of the bar, providing exceptional customer service.
Education
Bachelor of Science - Television And Broadcasting
University of Portsmouth
4 A/AS Levels (B-D); 8 GCSE Passes (B-D)
Stanborough School
Skills
- In-Person Communication
- Proficient in Microsoft Word
- Collaborative Communication
- Independent Task Organization
- Self-Driven Approach
- Interpersonal Skills
- GDPR Compliance Expertise
- Proactive Approach
- Cash Management
- Health Compliance Expertise
Timeline
Baker
Sainsbury's
01.2023 - 02.2025
Online Shopper
Sainsbury's
11.2020 - 01.2023
Professional Services Executive
Adgistics
07.2018 - 12.2018
Assistant Manager
CeX
12.2015 - 06.2018
Bar Manager
The Golden Lion Public House
01.2015 - 12.2015
Bachelor of Science - Television And Broadcasting
University of Portsmouth
4 A/AS Levels (B-D); 8 GCSE Passes (B-D)
Stanborough School
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