Summary
Overview
Work history
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Benjamin Braithwaite

Cheshire

Summary

Hospitality experience for 13 years across a range of venues including fine dining. Currently in a gastro pub and at Manchester United as a Manager in top hospitality. Leading and managing a team, training to provide outstanding service. Fast paced and time pressured position managing expectations of both customers and senior management. A sales environment, skills gained over 7 years. Renewals are at 97% which is 17% higher than the previous year. Customer retention is vital, evidenced by a waiting list. reputation to uphold, outstanding feedback from customers to learn and build on. Nurturing great relationships with my team, they apply to return to my restaurant next season. Working to a brief with targets and bonus, confidently recording verbal and written reports, communications to senior management, using Microsoft, internal systems, and booking systems. On the spot management decisions in the absence of senior management.

Overview

2025
2025
years of professional experience

Work history

Volunteering:

Various

Collecting donations for poppies continuing personal donations in support of Royal British Legion.

Organised teams in support of local events to raise money for the MS Trust, Clic Sargent, RAF Association.

Cheshire Military Museum for work experience in high school

Waiting On/Bar Staff

The Hayhurst Arms, Brunning & Price
04.2022 - Current
  • Traditional quality English Pub,150 internal, 50 external covers.
  • Recognised by staff and management as an experienced and vital team member, with a significant number of good reviews by name on TripAdvisor.

Restaurant Manager

Manchester United FC
08.2018 - Current
  • Match-day Hospitality 32 restaurants, sit down meals between 7,000 and 13,500 covers each home game.
  • Responsible for all aspects of staff training and customer satisfaction.
  • Formerly VIP Floor Host in The Gallery, United’s flagship Restaurant
  • Promoted to Room Supervisor in Captains Lounge Aug 2021, number two to the restaurant manager looking after 220 guests and 20+ staff, with responsibility in the manager’s absence
  • Promoted to Restaurant Manager Aug 2023.

Floor and Bar Assistant

The Fishpool Inn, Nelson Hotels
01.2019 - 04.2022
  • Family run group in Delamere; four gastro pubs and a Spa/Hotel
  • Acting as senior member of the waiting-on team, go-to member for colleagues for support, assistance, and advice.

Bar Associate

The Penny Black, JD Wetherspoon
08.2014 - 12.2018
  • Joined Spoons offering flexible transfers between sites while at university. Finished at The Penny Black, Northwich - Former Post Office
  • Researched the Listed buildings I worked in to share with interested customers.

Education

Incomplete BA in Archaeology - Certificate of Higher Education -

Bradford University

English Literature (C), Archaeology (C), History (D) -

A Level

Maths (A), English Literature (A), Physics (A), History (A), Chemistry (B), English Language (B), Biology (B), Drama (B), Religious Education (C), Geography (C) - undefined

GCSE

Skills

  • Advanced customer service skills with attention to detail
  • Soft skills and a personality for working front facing with customers
  • Organised, efficient and pro-active
  • Ability to problem solve, budget awareness
  • Leadership and conflict resolution skills
  • Safety and morale of others
  • Health and Safety awareness with additional training
  • Basic risk assessment
  • IT booking systems and adaptability to other systems

Accomplishments

  • Promoted to Room Supervisor then Restaurant Manager at Manchester United.
  • Duke of Edinburgh Awards, Gold, Silver and Bronze. Coordinated activities in support of expeditions for Duke of Edinburgh’s awards. Promoted to Sergeant,146 Squadron Air Training Corps. Flew light aircraft training at Air Cadets. Excellent rifle marksman, passed.

Additional Information

Neurodiverse, clean driving licence, no criminal record. DBS clear.

Timeline

Waiting On/Bar Staff

The Hayhurst Arms, Brunning & Price
04.2022 - Current

Floor and Bar Assistant

The Fishpool Inn, Nelson Hotels
01.2019 - 04.2022

Restaurant Manager

Manchester United FC
08.2018 - Current

Bar Associate

The Penny Black, JD Wetherspoon
08.2014 - 12.2018

Maths (A), English Literature (A), Physics (A), History (A), Chemistry (B), English Language (B), Biology (B), Drama (B), Religious Education (C), Geography (C) - undefined

GCSE

Incomplete BA in Archaeology - Certificate of Higher Education -

Bradford University

English Literature (C), Archaeology (C), History (D) -

A Level

Volunteering:

Various
Benjamin Braithwaite