Hospitality experience for 13 years across a range of venues including fine dining. Currently in a gastro pub and at Manchester United as a Manager in top hospitality. Leading and managing a team, training to provide outstanding service. Fast paced and time pressured position managing expectations of both customers and senior management. A sales environment, skills gained over 7 years. Renewals are at 97% which is 17% higher than the previous year. Customer retention is vital, evidenced by a waiting list. reputation to uphold, outstanding feedback from customers to learn and build on. Nurturing great relationships with my team, they apply to return to my restaurant next season. Working to a brief with targets and bonus, confidently recording verbal and written reports, communications to senior management, using Microsoft, internal systems, and booking systems. On the spot management decisions in the absence of senior management.
Collecting donations for poppies continuing personal donations in support of Royal British Legion.
Organised teams in support of local events to raise money for the MS Trust, Clic Sargent, RAF Association.
Cheshire Military Museum for work experience in high school
Neurodiverse, clean driving licence, no criminal record. DBS clear.