Benjamin Booker
Greater Manchester
Summary
Versatile professional with expertise in problem-solving, emergency response readiness, and process improvement. Demonstrates exceptional leadership, communication proficiency, and resilience under pressure. Skilled in public relations, social media marketing, inventory management, and professional phone etiquette. Adept at incident command systems usage and understanding emergency protocols to ensure effective crisis management. Committed to leveraging resourcefulness and strategic thinking to drive operational excellence and achieve organisational goals.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Various roles
Metropolitan Police Service
London
2020.07 - 2023.11
- Addressed customer queries promptly to provide excellent service.
- Handled high volumes of inbound calls with calm under pressure.
- Resolved issues efficiently to maintain service standards.
- Created detailed reports on dispatch activities for future planning.
- Assisted departments in resolving key matters.
- Kept a calm manner and used active listening to help distressed callers.
Food and Beverage Manager
IGH Hotels
Chigwell, Essex
2010.05 - 2020.07
- Assisted in improving customer satisfaction through attentive service.
- Tracked budget allocations to avoid overspending while supporting operational efficiency.
- Facilitated resolution of customer complaints with professionalism and care.
- Communicated effectively with kitchen team for seamless order processing and quick service.
- Coordinated operations to ensure effective service during busy periods.
Business Development Manager
HDS Training & Assessment LTD
Newbury Park, London
2008.01 - 2010.02
- Collaborated with partners to drive growth.
- Assisted in securing favourable vendor agreements.
- Supported account management to maintain customer satisfaction.
- Analysed market trends to improve product range.
Education
NVQ Level 4 - Business management
HDS Training & Assessment LTD
London 2008.01 - 2010.01
NCFE Level 3 - Digital support and cloud based services
NetCom Training
Remote 2026.03 - 2026.06
Skills
- Problem-solving
- Emergency response readiness
- Process Improvement
- Data entry speed
- Public speaking
- Leadership
- Resourcefulness
- Public Relations
- Social media marketing
- Inventory management
- Professional phone etiquette
- Incident command systems usage
- Emergency protocols understanding
- Communication proficiency
- Resilient to pressure
Accomplishments
Awarded OCU commanders commendation for Professionalism, excellent communication and expeditious actions in a potential life threatening situation.
References
References available upon request.
Timeline
NCFE Level 3 - Digital support and cloud based services
NetCom Training
2026.03 - 2026.06
Various roles
Metropolitan Police Service
2020.07 - 2023.11
Food and Beverage Manager
IGH Hotels
2010.05 - 2020.07
Business Development Manager
HDS Training & Assessment LTD
2008.01 - 2010.02
NVQ Level 4 - Business management
HDS Training & Assessment LTD
2008.01 - 2010.01