Benjamin Bennett
Northampton
Summary
I am a highly skilled and collaborative team player with a proven track record of successfully implementing innovative changes within the NHS. My expertise lies in transitioning outdated legacy systems to modern Electronic Patient Record (EPR) solutions such as Epic and Lorenzo. I have been an integral part of several projects involving these transitions, showcasing my ability to adapt and thrive in dynamic healthcare environments.
My experience extends to working closely with NHS trusts, where I played a role in the meticulous testing phases of various projects. I understand the critical importance of ensuring the seamless integration and functionality of new systems within the complex healthcare landscape.
Notably, I contributed to the Apollo Epic program, which stands out as one of the largest data migrations in the NHS. This involved collaboration with four trusts, demonstrating my capacity to manage extensive projects and coordinate efforts across diverse teams.
Aside from my professional achievements, I bring a positive and humorous personality to the workplace. My ability to maintain a light-hearted and enjoyable atmosphere contributes to team morale, fostering a productive and enjoyable work environment.
Overview
17
17
years of professional experience
Work history
Business Analyst
Guys and St Thomas NHS, Kings College NHS, Royal Brompton NHS, Princess royal NHS Trust -Apollo Epic
10.2022
- Led requirements gathering workshops, engaging with stakeholders to understand business needs and objectives for ERP migration projects
- Conducted in-depth analysis of current business processes, identifying areas for improvement and optimization
- Developed comprehensive business requirement documents, process flows, and use cases to guide the development and implementation phases
- Collaborated closely with the development team, ensuring alignment with business goals and user requirements
- Acted as a bridge between business users and technical teams, facilitating effective communication and ensuring project milestones were met
- Played a crucial role in user acceptance testing (UAT), addressing feedback and ensuring a seamless transition to the new ERP system
- Continuously monitored post-implementation performance, identifying opportunities for further enhancements and addressing issues as they arose.
Data Analyst/RTT validator
East & North Herts NHS Trust, GO
03.2017 - 04.2020
- Communicated clinical information to patients relating to their procedures and treatments, ensuring appropriate distribution of patient information booklets
- Preparing PowerPoint presentations, arranging meetings with stakeholders and facilitating progress across the project tracker
- Worked extensively with the Paediatric department to ensure patients are added onto waiting lists and subsequent appointments booked should they DNA appointments in line with the Trusts Policy
- Working alongside the ENT specialist team to ensure that patients surgical needs are met whilst ensuring that the National 18 Weeks
- Validating Patients record according to the 18 Weeks Pathway National rule
- I was involved in staff training for the New EPR (LORENZO) system prior to Go -live
- Migrating Patients records from IPM to Lorenzo as it's the Trust preferred Care Record System
- Worked on the data migration from the old PAS system to the new CRS (Lorenzo)
- Ensured data were accurately transferred onto the New Patient Tracking List for RTT validation
- Validated Patients Pathways on the PAS/Lorenzo care record system by ensuring patients are given appointments before the national 18 week wait guidelines are breached
- Validated Cancer Patients pathways to ensure Cancer Waiting Times are met according to the National Rules
- I also provided extensive RTT training to the hospital staff, management and stakeholders
- Referral to Treatment targets are met
- Ensuring that the Hospital provides a high standard service of care by working closely with consultants, nurses, operation managers and ward sisters
- Understanding Policies regarding the admittance of children, care of the elderly and vulnerable patients.
Service Desk Analyst
Ricoh
05.2014 - 12.2016
- Provided first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered
- Provided functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis
- Provided end to end incident and service request management to ensure customers are kept updated on the progress of their tickets
- Worked in conjunction with company policies, procedures and standards so that behaviours and working practices are in line with the Ricoh way.
Service Consultant & Mortgage advisor
Nationwide
12.2011 - 04.2014
- Providing advice on a range of products and services to meet client's needs
- Collected the required information accurately
- Providing an excellent customer experience by way of a friendly telephone manner and active listening
- Providing clear communication to customers and/or their representatives
- Adhere to Service Level Agreements
- Liaising with external companies and internal departments in a timely and professional manner in order to effectively process the customer's claim notification
- Adhere to company policies and procedures
Collection Advisor
Equita
08.2009 - 12.2011
- Recovering outstanding debts
- Managing customer queries and complaints
- Administration
- Negotiating suitable payment plans
- Maintaining the in-house database
- Training new employees
Collection Advisor
Newlyns
01.2005 - 07.2009
- Recovering outstanding debts
- Assisting in the reduction of company debt
- Managing customer queries and complaints
- Reconciliation of accounts
- Achieving and exceeding KPI' s
- Training new employees
Customer Service Agent
Hays DX
09.2003 - 12.2004
- Logging Inbound and outbound deliveries
- Data entry
- Compiling reports for the management team
Education
Malaroy High School
2000
Skills
- Business analysis
- Defect tracking
- Data profiling
- Customer service
- Process mapping
- Problem solving
- Data analysis
- Information gathering
- Data validation
- Identifying and resolving defects
- Defect monitoring
- Test implementation
- Defect resolution
- Customer relations
- Problem-solving
- Testing and maintenance
- Agile
- Agile methodologies
- Requirement gathering
- User acceptance testing
Timeline
Business Analyst
Guys and St Thomas NHS, Kings College NHS, Royal Brompton NHS, Princess royal NHS Trust -Apollo Epic
10.2022
Data Analyst/RTT validator
East & North Herts NHS Trust, GO
03.2017 - 04.2020
Service Desk Analyst
Ricoh
05.2014 - 12.2016
Service Consultant & Mortgage advisor
Nationwide
12.2011 - 04.2014
Collection Advisor
Equita
08.2009 - 12.2011
Collection Advisor
Newlyns
01.2005 - 07.2009
Customer Service Agent
Hays DX
09.2003 - 12.2004
Malaroy High School