Proven Project Delivery Manager with a track record of delivering projects to successful completion at 3Squared, enhancing customer satisfaction and fostering stakeholder relationships. Skilled in project planning and development, and adept at advanced problem-solving. Recognised for boosting revenue by over 100% at Instrumentel, demonstrating exceptional project management and interpersonal skills.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Project Delivery Manager
3Squared
08.2022 - Current
Developed comprehensive project plans that outlined scope, objectives, timelines, resources, and deliverables for successful execution.
Established clear communication channels for stakeholders, ensuring timely updates on project progress and issues resolution.
Accelerated issue resolution by facilitating effective collaboration between team members across different departments.
Led cross-functional teams to successfully deliver complex projects with multiple dependencies and constraints.
Project managed and delivered various projects for 3Squared. Working alongside nearly every customer, building positive relationships at various levels.
Managed delivered of high profile projects reporting to senior executives.
Successfully delivered FOAK project whilst under scrutiny from Innovate UK.
Took responsibility for all project delivery due to staff availability for 6 months.
Successfully maintained and managed relationships with key customers. Resulting in increased customer satisfaction. Leading to customer renewals with strategic customers.
Onboarded our latest customer successfully and supported with additional sales of over £150k
Supported and lead projects with legacy issues, but managed to work with our customer and operational team to delivery and close out several lagging projects.
Awarded champions of champions award for 2023 from our board of directors for efforts across 2023. Also voted by fellow staff the master of morale award.
Project Manager
Instrumentel, Unipart Technologies Group
03.2020 - Current
Successfully delivering projects with over £1.5 million combined value, to budget and timeframes.
Increasing revenue by over 100% over a two year period.
Working with Agile & waterfall project management methods.
Able to think outside of the box and be forward thinking to provide management with bigger picture program view whilst also maintaining meticulous attention to detail on individual projects.
Updated and modernised operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Developed and initiated internal projects, managed costs, and monitored performance.
Built and maintained strong relationships with suppliers and customers, became first point of contact for our customers, being available to answer any queries or provide support across a wide range of domestic and international customers.
Managing the supply base from concept design to installation. Developing supplier relationships to ensure performance targets are met. Creation of production plans alongside multiple manufacturers to coordinate timelines that ensured customer’s needs are met.
Experience in sourcing new suppliers for complex engineering solutions.
Executing cross-functional projects from start to finish; including data gathering and analysis, to communication of insights to provide recommendations and added value.
Implementing improvements to our customer base through Instrumentel's condition based supply chain
Delivering solutions and installations to the highest of standards of delivery, to ensure engineering change is compliant with incredibly high standards of safety.
Business Management Graduate
Unipart Rail
01.2018 - 02.2020
A truly challenging scheme providing experience working every level and communication at varying levels of seniority, within a large organisation and developing excellent interpersonal skills.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Led projects and analysed data to identify opportunities for improvement.
Completed focus groups with senior management to deliver data driven dashboards for business improvement.
Used Microsoft suite and other software tools to create documents and other communications.
Translated requirements to technical and non-technical staff.
Introduced standard operating procedures to improve efficiency in transaction management team. Saving over 100 monthly business hours.
Experience working within logistics development team including the warehouse and transportation sector industry building a solid understanding of logistics operations.
Project managed implementation of vision picking in the warehouse, achieving improved picking rate of 6% - received Mark in Action Award for project management and delivery of the solution.
Proficient in SAP from both development and transactional basis.
Qlikview & SQL development.
Assisted head of procurement with cost down management, to achieve over £300k of opportunities.
Marketing /Business Development Executive
Motorclean Ltd
07.2015 - 12.2017
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit, increasing revenue by 10%.
Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
Project managed the re-brand of the company’s logo and marketing material, creating the brief and working closely with brand agencies ensuring that deadlines were met on time
Strategic marketing decisions, based on research from primary and secondary sources
Using Adobe software to generate graphics for mail shots and social media
Management of the Sugar CRM system
Education
Professional Qualifications -
Various
01.2017 - 12.2021
Bachelor of Arts - Business Studies - 2:1
Sheffield Hallam University
Sheffield
09.2013 - 07.2016
A-Level -
Turton Media Arts College
Bolton
07.2010 - 09.2012
GCSE -
Turton High School
Bolton
07.2005 - 07.2010
Skills
Advanced problem solving
Project planning and development
Lean manufacturing and design
Business process re-engineering
Change Control Processes
Budgeting
Project estimation and bidding
Internal & External stakeholder management
Project Management
Data Management and Visualisation
Microsoft Suite
Additional Information
References available upon request
Accomplishments
Successful management and development of projects across 3Squared product range.
Presented with the Champion of Champion Award at 3Squared.
Account management of key customers with high stakes and a history of poor relationships, supported with the renewal and positive turn around of the relationship.
Designed a company-wide safety management system, resulting in increased reporting and visibility of incidents.
Presented with the Best Newcomer Award in the Rail Division.
Presented with the Digital Award for spurring more than 6% improvement in picking rates.
Completed the Chiltern 168 - First in Class project on time and 10% under budget.
Designed an internal product database to manage warranty and improve data management.
Developed a operation dashboard for the Managing Director to report on KPIs across the Rail Division.
Sheffield Children's Hospital at Pediatric Intensive Care & Anesthetics PlacementSheffield Children's Hospital at Pediatric Intensive Care & Anesthetics Placement