Benjamin Areli
Gloucester
Summary
I am a motivated and hardworking First-Class BA (Hons) Business and Management graduate from the University of Gloucestershire with practical experience in retail sales, customer service and events coordination. I have developed strong communication, teamwork and problem-solving skills through working in fast-paced customer environments. I am passionate about delivering excellent service, building positive customer relationships and contributing effectively to a team. I am keen to continue developing professionally, take on new challenges and apply my skills within a successful and customer-focused organisation.
Overview
3
3
years of professional experience
Work History
Sales Associate
Skeckers USA Inc
Tewkesbury
05.2025 - 01.2026
- Provided personalised product recommendations to customers, improving shopping experience and boosting sales conversion rates.
- Resolved customer inquiries and complaints promptly, fostering customer loyalty and encouraging repeat business.
- Monitored inventory levels and participated in stock replenishment, reporting discrepancies to management to maintain product availability.
Sales Associate
Ducks Mini Market
Gloucester
10.2024 - 01.2025
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Guided customers in locating products, maintained store cleanliness and organisation, and collaborated with the team during peak times to enhance customer service and teamwork skills.
- Ensured shelves were tidy to enhance customer shopping experience, clean and organised through visual merchandising.
Sales Assistant
Topps Tiles
Cheltenham
05.2026 - 07.2026
- Supported sales through effective product recommendations and upselling.
- Delivered friendly, knowledgeable customer service by recommending tailored products that met individual customer needs.
- Accurately processed customer orders, payments, and quotations using store systems to ensure seamless transactions.
- Maintained stock levels, product displays and a clean, organised shop floor while supporting the team.
Events Assistant
Affinity Crew
Gloucester
09.2023 - 08.2024
- Managed small and large scale events, conferences and seminars.
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Coordinated event setup, operations, and breakdown across various venues, facilitating seamless execution under pressure.
- Booked venues, arranged technical and catering service providers and created programmes for event activities.
- Collaborated on team projects to improve communication and streamline processes.
Education
BA (Hons) - Business and Management
University of Gloucestershire
Gloucester08-2026
A-Levels - Physics, Mathematics, Business Studies
Rossall School
Fleetwood06-2022
Skills
- Sales techniques
- Customer Service
- Cash handling
- Stock counting
- Organisation
- Project Management
- Teamwork
- Adaptability
- Communication
- Leadership
- Research Skills
Custom
References available upon request.
Timeline
Sales Assistant
Topps Tiles
05.2026 - 07.2026
Sales Associate
Skeckers USA Inc
05.2025 - 01.2026
Sales Associate
Ducks Mini Market
10.2024 - 01.2025
Events Assistant
Affinity Crew
09.2023 - 08.2024
BA (Hons) - Business and Management
University of Gloucestershire
A-Levels - Physics, Mathematics, Business Studies
Rossall School